Senior Technical Account Manager

Rithum

. Serve as the consistent weekly touchpoint for assigned clients and own business-as-usual activities .

Posted 11/10/2026full-timeRemote • United StatesSenior💰 $65,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Account Management and Solutions Engineering within a B2B SaaS environment, with a strong focus on client engagement, technical onboarding, and platform optimization. Proficient in utilizing AI tools for analysis and workflow enhancement while effectively communicating with both technical and non-technical stakeholders.

Highest-signal resume keywords

Technical Account ManagementAPI UnderstandingSalesforce ProficiencyAI Tools UtilizationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical OnboardingPlatform IntegrationData MappingFeed ArchitectureRoot Cause Analysis

Soft Skills

Problem-SolvingVerbal CommunicationWritten Communication

Tools & Technologies

SalesforceJIRAChatGPTMicrosoft CopilotClaude

Industry Keywords

B2B SaaSE-CommerceMarketplaceTechnical ReviewsClient Success Engineering

About the role

Key responsibilities & impact

Serve as the consistent weekly touchpoint for assigned clients and own business-as-usual activities
Act as a trusted technical advisor helping clients overcome obstacles and realize value from Rithum’s solutions
Bridge communication between client technical teams and Rithum’s internal teams
Develop and oversee channel implementation strategies aligned to technical requirements and platform capabilities
Drive tactical execution across the platform, including operational workflows, repricing, promotional planning, and algorithmic optimization
Conduct technical reviews and deliver forward-looking recommendations
Own resolution of complex technical issues with Product, Engineering, and Client Success Engineering
Support technical roadmap planning, feature adoption, and product feedback loops
Apply AI tools to client analysis, technical reviews, documentation, and recurring workflows
Identify activities that can be automated or standardized and share effective AI practices
Maintain deep knowledge of platform functionality, data flows, and emerging capabilities
Contribute to technical best-practice standardization and knowledge sharing
Coach and mentor less experienced TAMs

Requirements

What you’ll need

3+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer
Proven experience supporting complex enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization
Strong understanding of APIs, data mapping, and feed architecture
Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders
Proficiency in Salesforce, JIRA, or similar workflow and project tracking tools
Strong problem-solving skills with a focus on root cause analysis and resolution
Strong verbal and written communication skills
Experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude for research, communication, analysis, documentation, automation, workflow optimization, and decision-making
Up to 10% travel required
Bachelor’s degree in the applicable discipline or related field preferred

Benefits

Comp & perks

Discretionary bonus of 10% of annual base salary
Medical, dental and vision benefits with affordable health care plans and company HSA contributions, starting on Day 1
6% 401(k) match
20 days of Paid Time Off
9 Company-Paid holidays
2 paid floating holidays
7 paid sick days
2 Wellness days
1 Paid Volunteer Day
PTO increases to 22 days at 3 years of service and 25 days at 5 years
12 weeks primary caregiver leave
4 weeks secondary caregiver leave
Accident, critical illness, and hospital indemnity insurance
Pet insurance
Legal assistance and identity theft insurance plans
Life insurance equal to 2x salary
Access to the Calm app and Employee Assistance Program
$65/month remote work stipend for internet
Culture and team-building activities
Tuition assistance
Career development opportunities
Charitable contribution match up to $250 per year
Remote-first working conditions
Comprehensive benefits and wellness plans