Technical Account Manager

Rithum

. Serve as a consistent weekly client touchpoint, managing day-to-day business-as-usual activities.

Posted 9/29/2026full-timeRemote • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical account management and implementation within a B2B SaaS environment, with a strong focus on client communication, technical onboarding, and platform optimization. Proficient in leveraging tools like Excel and Salesforce to drive operational workflows and enhance client value.

Highest-signal resume keywords

Technical Account ManagementPlatform IntegrationData MappingProject ManagementClient Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical OnboardingPlatform OptimizationData MappingFeed ArchitectureRoot Cause Analysis

Soft Skills

Problem-SolvingVerbal CommunicationWritten Communication

Tools & Technologies

ExcelSalesforceJIRAMicrosoft Copilot

Industry Keywords

B2B SaaSE-CommerceChannel RequirementsWorkflow Tracking

About the role

Key responsibilities & impact

Serve as a consistent weekly client touchpoint, managing day-to-day business-as-usual activities.
Develop and oversee channel implementation strategies aligned with technical requirements and Rithum’s platform capabilities.
Drive tactical execution across the Rithum platform, including operational workflows, repricing, promotional planning, and algorithmic optimization.
Conduct technical reviews and provide forward-looking optimization recommendations.
Advise clients on overcoming obstacles and realizing value from Rithum’s solutions.
Own resolution of complex technical issues with Product, Engineering, and Client Success Engineering teams.
Bridge communication between client technical teams and Rithum’s internal teams.
Support technical roadmap planning, feature adoption, and product feedback loops.
Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

Requirements

What you’ll need

2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
Strong proficiency using Excel
Foundational understanding of channel requirements, data mapping, and feed architecture.
Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI-driven tools within daily workflows, with an ongoing interest in emerging technologies.
Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
Excellent problem-solving skills, with a focus on root cause analysis and resolution.
Strong verbal and written communication skills.
Up to 10% travel required.

Benefits

Comp & perks

Enhanced Private Medical Insurance and a Health Cash Back Plan
Life insurance & disability benefits
Pension plan with 4% Company match
25 Days of PTO
8 Company-paid Holidays
2 paid floating holidays
10 paid sick days
2 Wellness days
1 Paid Volunteer Day
£45/month Remote work stipend for internet
Calm App
Employee Assistance Program
Professional development stipend
Learning and development offerings
Charitable contribution match per team member
Remote-first working conditions
Industry-competitive compensation and total rewards benefits