Technical Account Manager

Rithum

. Serve as a consistent technical point of contact and trusted advisor for assigned clients .

Posted 10/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical account management and client relationship building, with a strong focus on platform optimization and technical project coordination. Proficient in utilizing AI-enabled tools for analysis and workflow enhancement while maintaining effective communication across diverse stakeholders.

Highest-signal resume keywords

Technical Account ManagementPlatform IntegrationAI-Enabled Tools ProficiencyRoot Cause AnalysisClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Project ManagementData MappingFeed ArchitectureExcel ProficiencyAnalytical Skills

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingCollaboration

Tools & Technologies

SalesforceJIRAMicrosoft CopilotChatGPTClaude

Industry Keywords

E-CommerceMarketplaceChannel RequirementsTechnical OnboardingOperational Efficiency

About the role

Key responsibilities & impact

Serve as a consistent technical point of contact and trusted advisor for assigned clients
Manage day-to-day client activities and ensure timely execution through ownership and cross-functional collaboration
Develop and execute channel implementation plans aligned with channel requirements, client objectives, and Rithum platform capabilities
Provide technical guidance to help clients overcome challenges, adopt Rithum solutions, and realize platform value
Build relationships with client technical and business stakeholders and translate technical concepts for varied audiences
Execute platform optimization strategies, including operational workflows, repricing, promotional planning, and algorithmic optimization
Conduct technical reviews to improve platform performance, adoption, and operational efficiency
Troubleshoot technical issues, perform root cause analysis, and coordinate resolutions with Product, Engineering, Client Success, and Client Success Engineering
Maintain knowledge of Rithum platform functionality, channel requirements, data flows, and emerging capabilities
Support feature adoption, technical roadmap discussions, and client feedback loops
Bridge communication between client technical teams and internal stakeholders
Use AI-enabled tools for analysis, troubleshooting, documentation, research, and routine workflows
Improve team efficiency through AI, automation, and repeatable technical processes
Contribute technical knowledge, documentation, and learnings to strengthen team practices and client experience
Maintain accurate CRM case records, including work performed, decisions, and effort
Participate in pod stand-ups and team meetings, providing account context, escalations, and blockers

Requirements

What you’ll need

2+ years of experience in technical account management, implementation, solutions engineering, e-commerce, or a marketplace role with a brand or retailer
Experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization
Foundational understanding of channel requirements, data mapping, feed architecture, and related technical concepts
Ability to independently manage technical projects and coordinate work across technical and non-technical stakeholders
Strong proficiency using Excel
Experience with Salesforce, JIRA, or similar workflow and project-tracking tools
Demonstrated ability to use AI-enabled tools such as Microsoft Copilot to improve productivity, analysis, problem-solving, or documentation
Experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude for research, communication, analysis, documentation, automation, workflow optimization, and decision-making
Strong analytical and problem-solving skills, including root cause analysis and issue resolution
Strong verbal and written communication skills
Ongoing interest in emerging technologies
Up to 10% travel required

Benefits

Comp & perks

Discretionary bonus of 10% of the annual base salary
Medical, dental and vision benefits with affordable health care plans and company HSA contributions, starting on Day 1
6% 401(k) match
20 days of Paid Time Off
9 Company-Paid holidays
2 paid floating holidays
7 paid sick days
2 Wellness days
1 Paid Volunteer Day
PTO increases to 22 days after 3 years and 25 days after 5 years
12 weeks primary caregiver leave
4 weeks secondary caregiver leave
Accident, critical illness, and hospital indemnity insurance
Pet insurance
Legal assistance and identity theft insurance plans
Life insurance at 2x salary
Access to the Calm app and Employee Assistance Program
$65/month remote work stipend for internet
Culture and team-building activities
Tuition assistance
Career development opportunities
Charitable contribution match up to $250 per year
Remote-first working conditions
Comprehensive benefits and wellness plans
Industry-competitive compensation and total rewards benefits