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About the role
Key responsibilities & impact- Serve as a consistent technical point of contact and trusted advisor for assigned clients
- Manage day-to-day client activities and ensure timely execution through ownership and cross-functional collaboration
- Develop and execute channel implementation plans aligned with channel requirements, client objectives, and Rithum platform capabilities
- Provide technical guidance to help clients overcome challenges, adopt Rithum solutions, and realize platform value
- Build relationships with client technical and business stakeholders and translate technical concepts for varied audiences
- Execute Rithum platform optimization strategies, including operational workflows, repricing, promotional planning, and algorithmic optimization
- Conduct technical reviews to improve platform performance, adoption, and operational efficiency
- Troubleshoot technical issues, perform root cause analysis, and coordinate resolution with Product, Engineering, Client Success, and Client Success Engineering
- Maintain knowledge of Rithum platform functionality, channel requirements, data flows, and emerging capabilities
- Support feature adoption, technical roadmap discussions, and client feedback loops
- Bridge communication between client technical teams and internal stakeholders
- Use AI-enabled tools for analysis, troubleshooting, documentation, research, and routine workflows
- Improve team efficiency through AI, automation, and repeatable technical processes
- Contribute technical knowledge, documentation, and learnings to strengthen team practices and client experience
- Maintain accurate CRM case records for reporting, service-level tracking, and scope management
- Participate in pod stand-ups and team meetings, contributing account context, escalations, and blockers
Requirements
What you’ll need- 2+ years of experience in technical account management, implementation, solutions engineering, e-commerce, or a marketplace role with a brand or retailer, preferably within a B2B SaaS environment
- Experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization
- Foundational understanding of channel requirements, data mapping, feed architecture, and related technical concepts
- Ability to independently manage technical projects and coordinate work across technical and non-technical stakeholders
- Strong proficiency using Excel
- Experience with Salesforce, JIRA, or similar workflow and project-tracking tools
- Demonstrated ability to use AI-enabled tools such as Microsoft Copilot to improve productivity, analysis, problem-solving, or documentation
- Ongoing interest in emerging technologies
- Strong analytical and problem-solving skills, including root cause analysis and issue resolution
- Strong verbal and written communication skills
- Experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude for research, communication, analysis, documentation, automation, workflow optimization, and decision-making
- Up to 10% travel required
Benefits
Comp & perks- Medical, dental and vision benefits with affordable health care plans and company HSA contributions, starting on Day 1
- 6% 401(k) match
- 20 days of Paid Time Off
- 9 Company-Paid holidays
- 2 paid floating holidays
- 7 paid sick days
- 2 Wellness days
- 1 Paid Volunteer Day
- PTO increases to 22 days at 3 years of service and 25 days at 5 years
- 12 weeks primary caregiver leave
- 4 weeks secondary caregiver leave
- Accident, critical illness, and hospital indemnity insurance
- Pet insurance
- Legal assistance and identity theft insurance plans
- Life insurance 2x salary
- Calm app access
- Employee Assistance Program
- $65/month remote work stipend for internet
- Culture and team-building activities
- Tuition assistance
- Career development opportunities
- Charitable contribution match up to $250 per year
- Discretionary bonus of 10% of annual base salary
- Remote-first working conditions
- Comprehensive benefits and wellness plans
- Industry-competitive compensation and total rewards benefits