Customer Success Manager – Commodities

Ritual

. Drive onboarding and time to value through onboarding plans for new clients and users, covering the UI analytics platform and API/integration workflows .

Posted 10/6/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding, account management, and user adoption within energy, commodities, or shipping markets. Proficient in developing success plans and utilizing data-driven insights to enhance client value and engagement.

Highest-signal resume keywords

Client OnboardingAccount ManagementData-Driven ApproachTechnical FluencyEnergy Markets Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisAPI IntegrationUsage Data MonitoringSuccess Plan DevelopmentMarket Data AnalysisPythonSQL

Soft Skills

Trust BuildingCollaborationCommunication

Tools & Technologies

CRM SoftwareAI ToolsData Workflows

Industry Keywords

Energy MarketsCommoditiesShipping MarketsAnalytical UsersData Products

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Drive onboarding and time to value through onboarding plans for new clients and users, covering the UI analytics platform and API/integration workflows
Build and maintain user and buying-center maps for each account
Identify users, usage patterns, and under-served desks, teams or regions
Develop success plans and use cases based on client goals and workflows in trading, chartering, analytics and quant
Review success plans and use cases with client champions quarterly
Monitor account health and usage, act early on risks, and provide the Account Manager with a usage and value case at least 120 days before renewal
Partner with each Account Manager as one account team and provide insight into changing client needs
Enable users and drive adoption and value across a book of business

Requirements

What you’ll need

4+ years in energy, commodities or shipping markets, ideally as an analyst, trader, charterer, broker or operator working hands-on with market and vessel data
Customer success or account management backgrounds supporting technical, analytical users of a data product in energy, commodities or shipping markets may also be considered
Experience in energy, commodities or maritime markets, or with a data or API product used by technical and analytical buyers
Technical fluency, or willingness to learn, when discussing APIs, data integrations and analyst data consumption
Ability to build trust with front-line users, including traders, analysts and charterers, and senior decision-makers
Data-driven approach using usage data and CRM to prioritize time and demonstrate client value
Working knowledge of Python or SQL is nice to have
Familiarity with AI tools, agents or MCP in data workflows is nice to have

Benefits

Comp & perks

Stock-options in a fast-growing, high-potential business
A vibrant and diverse workplace
An open, collaborative, and supportive working culture built on merit, which celebrates creative thinking and “getting things done.”
The opportunity to work with AI-driven technology in a scale-up environment with commodity trading experts
401k with up to 2% contributions matched by Vortexa
Private Health Insurance offered via Blue Cross Shield
Dental and Vision cover offered via Guardian
Global Volunteering Policy to help you ‘do good’ and feel better