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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in onboarding clients and driving value through data-driven insights in energy, commodities, or maritime markets. Proficient in building relationships with users and decision-makers while leveraging technical fluency in APIs and data integrations.
Highest-signal resume keywords
4+ Years In Energy, Commodities, Or Shipping MarketsExperience With Data Or API ProductsTechnical Fluency In APIs And Data IntegrationsData-Driven Approach Using Usage Data And CRMWorking Knowledge Of Python Or SQL
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisAPI IntegrationClient OnboardingUsage MonitoringSuccess PlanningMarket Data AnalysisQuantitative AnalysisTechnical SupportCRM UtilizationData Workflow Management
Soft Skills
Building TrustCollaborationCommunicationProblem SolvingAdaptability
Tools & Technologies
AI ToolsData Analytics PlatformsCRM SystemsMCP In Data Workflows
Industry Keywords
Energy MarketsCommodities MarketsShipping MarketsTradingCharteringBrokerageAnalytical UsersMarket DataVessel DataCustomer Success
Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Drive onboarding and time to value by running onboarding plans for new clients and new users, covering both the UI analytics platform and API/integration workflows.
- Build and maintain a user and buying-center map for each account, including users, usage patterns, and underused desks, teams, or regions.
- Turn client goals and workflows in trading, chartering, analytics, and quant into success plans and use cases, reviewing them with champions quarterly.
- Monitor account health and usage, act early on risk, and provide the Account Manager with a usage and value case at least 120 days before each renewal.
- Partner with each Account Manager as one account team and provide insight into changing client needs.
- Enable users and identify emerging needs and teams across client accounts.
Requirements
What you’ll need- 4+ years in energy, commodities or shipping markets, ideally as an analyst, trader, charterer, broker or operator working hands-on with market and vessel data. We'll also consider customer success or account management backgrounds where you've supported technical, analytical users of a data product in these markets.
- Experience in energy, commodities or maritime markets, or with a data or API product used by technical and analytical buyers.
- Technical fluency, or the willingness to learn, when talking credibly about APIs, data integrations and how analyst teams consume data.
- The ability to build trust with front-line users (traders, analysts, charterers) and with senior decision-makers.
- A data-driven approach: you use usage data and CRM to prioritize your time and show clients the value they get.
- Working knowledge of Python or SQL (nice to have)
- Familiarity with AI tools, agents or MCP in data workflows (nice to have)
Benefits
Comp & perks- Stock-options in a fast-growing, high-potential business
- A vibrant and diverse workplace
- An open, collaborative, and supportive working culture built on merit, which celebrates creative thinking and “getting things done.”
- The opportunity to work with AI-driven technology in a scale-up environment with commodity trading experts
- 401k with up to 2% contributions matched by Vortexa
- Private Health Insurance offered via Blue Cross Shield
- Dental and Vision cover offered via Guardian
- Global Volunteering Policy to help you ‘do good’ and feel better