Customer Success Manager – Energy Commodities

Ritual

. Drive onboarding and time to value.

Posted 10/14/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding, user adoption, and account management within energy, commodities, or maritime markets. Proficient in utilizing data-driven insights and technical fluency in APIs and data integrations to enhance client value and retention.

Highest-signal resume keywords

4+ Years In Energy, Commodities Or Shipping MarketsTechnical Fluency In APIs And Data IntegrationsWorking Knowledge Of Python Or SQLExperience With Data Or API ProductsAbility To Build Trust With Users And Decision-Makers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisClient OnboardingUser Adoption StrategiesAccount ManagementUsage Data AnalysisSuccess PlanningAPI IntegrationMarket Data AnalysisTechnical SupportData Workflow Optimization

Soft Skills

Relationship BuildingCommunicationProblem-SolvingTrust BuildingCollaboration

Tools & Technologies

CRM SoftwareAI ToolsMCPData Analytics PlatformsIntegration Tools

Industry Keywords

Energy MarketsCommoditiesShipping MarketsData ProductsAnalytical UsersMarket DataTradingCharteringBrokerageVessel Data

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Drive onboarding and time to value. Run onboarding plans for new clients and new users, covering both UI analytics platform and API/integration workflows.
Know every user. Build and maintain a user and buying-center map for each account: who uses Vortexa, how, how often, and which desks, teams or regions don't use it yet.
Deepen adoption. Turn client goals and workflows (trading, chartering, analytics, quant) into success plans and use cases, and review them with champions every quarter.
Protect retention. Monitor account health and usage, act early on risk, and give the Account Manager a usage and value case at least 120 days before each renewal.
Own adoption and value for your book of business, working with each Account Manager as one account team.
Know users inside each account, including how they work and use Vortexa across platforms, API and MCP, and where new needs and teams are emerging.
Enable users and provide insight into changing client needs for the account team.

Requirements

What you’ll need

4+ years in energy, commodities or shipping markets, ideally as an analyst, trader, charterer, broker or operator working hands-on with market and vessel data. We'll also consider customer success or account management backgrounds where you've supported technical, analytical users of a data product in these markets.
Experience in energy, commodities or maritime markets, or with a data or API product used by technical and analytical buyers.
Technical fluency, or the willingness to learn, when talking credibly about APIs, data integrations and how analyst teams consume data.
The ability to build trust with front-line users (traders, analysts, charterers) and with senior decision-makers.
A data-driven approach: you use usage data and CRM to prioritize your time and show clients the value they get.
Working knowledge of Python or SQL
Familiarity with AI tools, agents or MCP in data workflows

Benefits

Comp & perks

Enjoy flexible hybrid working – split your time between home and our office, with the freedom to work where you’re most productive.
A vibrant, diverse company pushing ourselves and the technology to deliver beyond the cutting edge
A team of motivated characters and top minds striving to be the best at what we do at all times
Constantly learning and exploring new tools and technologies
Acting as company owners (all Vortexa staff have equity options)– in a business-savvy and responsible way
Motivated by being collaborative, working and achieving together
Private Health Insurance offered via Vitality to help you look after your physical health
Global Volunteering Policy to help you ‘do good’ and feel better