Revenue Operations Manager

Ritual

. Own the post-sales side of Vortexa’s revenue engine.

Posted 10/6/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Revenue Operations and Customer Success, with a strong focus on post-sales processes, automation, and data analysis. Proficient in managing Salesforce and CPQ systems to drive renewals, upsells, and customer engagement.

Highest-signal resume keywords

Salesforce ExpertiseRevenue Operations ExperienceCustomer Success Platforms KnowledgeAI Tool ProficiencySubscription Mechanics Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue OperationsPost-Sales ProcessesAutomation BuildingHealth Score FrameworksSubscription MechanicsData AnalysisSalesforce CPQSQLZapierCo-Terming

Soft Skills

Proactive Problem SolvingStakeholder Trust BuildingCross-Functional Collaboration

Tools & Technologies

SalesforceSalesforce CPQCustomer Success PlatformsAI ToolsData Analytics Tools

Certifications & Qualifications

Salesforce Admin CertificationCPQ Certification

Industry Keywords

B2B SaaSEnergy SectorFreight SectorCommodities SectorData Analytics

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the post-sales side of Vortexa’s revenue engine.
Design and run expansion, upsell and renewal-risk signal frameworks using product usage, conversation insights, customer health data and Salesforce contract data.
Build customer-intelligence automations and define escalation paths for account risk.
Own entitlement accuracy across Salesforce, CPQ and product access.
Ensure downgrades, churn and offboarding are handled cleanly and on time.
Design, document and continuously improve post-sales playbooks for onboarding, adoption, renewals and expansion.
Partner with Customer Success leadership on onboarding, engagement, adoption, retention, time-to-value tracking and health scoring.
Run the renewals operating rhythm with Customer Success and Finance, including pipeline visibility, forecast accuracy and on-time renewals.
Administer Salesforce CPQ for renewals, amendments and upsells; own compliance with standard policies.
Own post-sales systems architecture and data flows across Salesforce, CPQ, Customer Success Platforms, product usage and engagement tools.
Apply AI tooling to automate analysis, accelerate insight and reduce manual administration.
Work with enablement to deliver systems, process and playbook content to Account Managers and CSMs.
Own book-of-business allocation for Account Managers and CSMs, coordinating with Sales Operations on coverage and territory design.
Report on post-sales KPIs including gross and net revenue retention, renewal rates, expansion pipeline and health trends.

Requirements

What you’ll need

At least 4 years of experience in Revenue Operations, CS Operations or Sales Operations at a B2B SaaS company, with meaningful exposure to post-sales motions.
Hands-on Salesforce expertise, including Salesforce CPQ knowledge as a bonus.
Experience with Customer Success Platforms and other key CS tech stack tools.
Track record of building automations, health scores or signal frameworks that changed how a team acted.
Strong grasp of subscription mechanics, including ARR, NRR, GRR, renewals, amendments and co-terming.
Practical AI proficiency; comfortable using AI tools such as Claude, ChatGPT or Copilot to build workflows, analyse data and automate repetitive work.
Ability to translate between Sales, CS and Finance and earn trust with senior stakeholders.
Structured, proactive approach to identifying gaps, designing fixes and shipping solutions.
Experience bridging Sales Ops and CS Ops in a single role or working on both sides of the handover is advantageous.
Salesforce Admin or CPQ certification is advantageous.
Familiarity with SQL, Snowflake or Zapier is advantageous.
Interest or experience in the energy, freight, commodities, data or analytics sectors is advantageous.

Benefits

Comp & perks

Flexible hybrid working – split your time between home and our office, with the freedom to work where you’re most productive.
All Vortexa staff have equity options.
Private Health Insurance offered via Vitality.
Global Volunteering Policy.
Opportunities for constant learning and exploring new tools and technologies.
Collaborative working environment.
Vibrant, diverse company culture.
Motivated team and opportunities to work with leading technology.