Call Center Representative

River City Bank

. Respond to and resolve routine telephone calls from clients and bank employees concerning client accounts and related services .

Posted 10/2/2026full-timeSacramento • California • United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client account management, regulatory compliance, and effective communication within a banking environment. Proficient in resolving client service issues while adhering to bank policies and maintaining confidentiality.

Highest-signal resume keywords

Customer Service ExperienceBank Operations KnowledgeCall Center ExperienceRegulatory ComplianceAdvanced Keyboarding Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryAttention to DetailTransaction ProcessingKnowledge of Bank ProductsClient Account Management

Soft Skills

Excellent Verbal CommunicationListening SkillsAbility to MultitaskGood JudgmentInitiative

Certifications & Qualifications

Associates Degree or EquivalentHigh School Diploma or GED

Industry Keywords

Bank PoliciesCommunity Reinvestment ActInformation SecurityClient ServiceBank Regulations

About the role

Key responsibilities & impact

Respond to and resolve routine telephone calls from clients and bank employees concerning client accounts and related services
Maintain knowledge of Bank products and services to attract, retain and expand client relationships
Interpret and explain bank charges, policies, procedures, special programs and rates
Initiate appropriate transactions to satisfy client requests
Resolve routine client service issues and research issues within established guidelines
Inform clients about causes of problems and corrective actions
Advise management of irregular or recurring problems and suggest call center service improvements
Follow bank policies, procedures and guidelines for transaction processing and client service
Protect bank assets and income and maintain confidentiality of client information
Follow the Bank’s Information Security policies and procedures
Obtain and monitor bank account documentation
Promote excellent client service
Participate in community organizations supporting the Community Reinvestment Act
Maintain current knowledge of bank regulations
Perform other duties as assigned

Requirements

What you’ll need

Candidates must reside in the Sacramento, CA area
Associates degree or equivalent required, or combination of education and experience
Minimum 1 year of customer service, bank operations, regulatory and security experience
Minimum 1 year call center or banking related experience
High School Diploma or General Education Degree (GED)
Advanced keyboarding skills
Ability to work under pressure and multitask
Ability to take initiative
Ability to exercise good judgment
Excellent verbal communication, listening, phone and people skills
Data entry and attention to detail
Must comply with Federal, State and Bank policies, procedures and regulations
River City Bank does not sponsor applicants for work visas

Benefits

Comp & perks

Equal Opportunity Employer
Community Reinvestment Act participation through community organizations