River City Bank

Call Center Representative

• Respond to and resolve routine telephone calls from clients and bank employees concerning client accounts and related services
• Maintain knowledge of Bank products and services to attract, retain and expand client relationships
• Interpret and explain bank charges, policies, procedures, special programs and rates
• Initiate appropriate transactions to satisfy client requests
• Resolve routine client service issues and research issues within established guidelines
• Inform clients about causes of problems and corrective actions
• Advise management of irregular or recurring problems and suggest call center service improvements
• Follow bank policies, procedures and guidelines for transaction processing and client service
• Protect bank assets and income and maintain confidentiality of client information
• Follow the Bank’s Information Security policies and procedures
• Obtain and monitor bank account documentation
• Promote excellent client service
• Participate in community organizations supporting the Community Reinvestment Act
• Maintain current knowledge of bank regulations
• Perform other duties as assigned