Director, Digital Experience

RKD Group

. Lead a portfolio of high-value and/or complex client accounts as the senior strategic partner .

Posted 10/7/2026full-timeRemote • United StatesLead💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading integrated digital marketing strategies and managing multi-million-dollar account portfolios, with a strong focus on client satisfaction, retention, and revenue performance. Possesses exceptional communication skills and a deep understanding of digital channels and financial management.

Highest-signal resume keywords

Digital Marketing LeadershipIntegrated Digital Strategy DevelopmentBudget Management and Financial ReportingClient Relationship ManagementExecutive Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital MarketingEmail MarketingCROPaid MediaProgrammatic AdvertisingTexting StrategiesFinancial ProjectionsP&L ManagementAccount Portfolio ManagementStrategic Planning

Soft Skills

Client Satisfaction FocusCross-Functional CollaborationInnovative ThinkingPresentation SkillsLeadership

Certifications & Qualifications

Bachelor's DegreeAdvanced Degree Preferred

Industry Keywords

Digital ExperienceClient RetentionRevenue PerformanceAgency SettingAudience Behavior

About the role

Key responsibilities & impact

Lead a portfolio of high-value and/or complex client accounts as the senior strategic partner
Hold accountability for overall client satisfaction, retention, and revenue performance across the portfolio
Set the strategic vision for each account and align digital programs to client mission and business goals
Lead senior client presentations, annual reviews, and strategic planning sessions
Develop integrated digital strategies spanning email, CRO, paid search, paid social, programmatic, texting, and emerging channels
Provide forward-thinking perspectives on digital trends, audience behavior, and technology
Lead budget development, multi-year projections, and financial reporting at the account level
Represent RKD's digital capabilities and point of view with confidence and credibility
Set standards for integrated digital strategy development and execution
Drive innovation in digital program design and maintain current channel trends and industry best practices
Oversee portfolio-level performance against client goals and RKD benchmarks
Oversee budgets, revenue targets, and financial projections across the Digital Experience portfolio
Drive client retention, contract renewals, and scope growth
Partner with Pod Managers, department heads, and senior leadership to drive integrated, high-quality delivery
Improve cross-functional workflows, tools, and processes
Lead or co-lead new business efforts, including RFPs, pitches, and proposals
Define and articulate RKD's digital experience value proposition
Grow existing accounts through proactive identification of new service opportunities
Serve as a senior leader responsible for the overall performance, growth, and culture of the Digital Experience team portfolio

Requirements

What you’ll need

Bachelor's degree required; advanced degree strongly preferred
7-10 years of experience in digital marketing, with significant leadership experience in an agency setting
Proven success leading integrated digital programs and managing multi-million-dollar account portfolios
Exceptional executive communication and presentation skills
Deep expertise across digital channels including email, paid media, CRO, and texting
Strong business acumen with experience managing budgets, projections, and P&L
No sponsorships available for this position

Benefits

Comp & perks

Full range of benefits
Highly competitive compensation commensurate with experience