RKD Group

Director

• Develop and implement direct mail acquisition list plans for assigned clients
• Oversee assigned client budgets and detailed mail plans to optimize new donor goals
• Manage merge purge strategy and collaborate with internal data teams on merge purge and output files
• Prepare results reporting and analysis for client meetings
• Conduct ad hoc analysis requested by clients
• Maintain day-to-day contact with external vendors and internal teams, including list brokers, client partners, data, and analytics teams
• Provide client communication for results reporting and status updates
• Ensure job schedules and deliverables are on time and meet client budgets
• Serve as a subject matter expert in acquisition strategy during internal and client planning and status meetings
• Lead communication across agency teams concerning acquisition planning, execution, merge purge, and analysis
• Manage multiple projects and keep deliverables on schedule

Director – List Strategy

Producer

• Manage Custom DM Production and Production Estimating with Account Service, Creative, and vendors
• Manage assigned client accounts and a pod of accounts
• Maintain profitability, proficiency, quality, and accuracy of jobs
• Manage day-to-day production workflow from data/art release to mail date
• Act as liaison between internal departments and suppliers
• Manage project bidding and client budgets
• Interpret and compose job orders for data processing, mailing, and print purchasing
• Coordinate scheduling, quality control, and project monitoring with internal departments and suppliers
• Attend kick-off meetings and provide cost-effective package recommendations
• Provide pricing and estimates and complete billing for assigned clients
• Set goals and objectives and make timely decisions
• Maintain vendor relationships and resolve production problems
• Identify potential delays and communicate them professionally
• Train new employees

Senior Production Manager

Broker

• Support List Planners with development and execution of assigned client list plans, keeping projects on time and within budget
• Gather and organize details for mail plans, including sending clearance requests, tracking counts, and negotiating pricing
• Maintain high-level day-to-day contact with list brokers and managers within the industry to secure the best negotiated deals
• Troubleshoot unanticipated issues with vendors and internal teams
• Coordinate with RKD data teams on merge purge, list splits, QC report review, and alignment of files with approved plans
• Coordinate with RKD accounting to ensure list orders are reconciled and paid correctly within the approved budget
• Perform other duties as needed and determined by the supervisor

Director – List Strategy

Senior Production Manager

Senior List Broker