Patient Advocate

. Remain available throughout agreed hours of coverage for contact by the RMI Global Coordination Centre .

Posted 9/25/2026full-timePensacola • Florida • United StatesJuniorMid-LevelWebsite

Tools & technologies

Swift

Key responsibilities & impact

Remain available throughout agreed hours of coverage for contact by the RMI Global Coordination Centre
Deploy to predefined medical facilities in the area of operation to meet and greet RMI patients within one hour of notification from the GCC, or within other agreed timeframes
Work with the GCC to ensure payment methods are agreed with receiving medical facilities
Act as a mediator between medical facilities and the GCC where applicable
Ensure swift access to care and resolve problems pragmatically and professionally
Translate from the local dialect to English in verbal and written forms and relay information to the GCC
Deploy to medical facilities daily during protracted inpatient stays
Manage patient welfare throughout admission, ensuring comfort, understanding of treatment, and reasonable support requests
Establish relationships with treating physicians and obtain up-to-date information from medical teams
Provide timely written and verbal updates to the GCC on patient status and proposed plans
Liaise professionally with client management as required
Use local knowledge to arrange other required services

What you’ll need

Minimum of 2 years’ experience as a medical healthcare professional in area of operation
Bilingual in the local language and dialect (as per area of operation), and English
Experience providing patient advocacy in remote/international areas preferred
Foreign travel experience
Excellent communication skills and professionalism
Demonstrated self-discipline
Ability to integrate into a cross-cultural social structure
Proficiency in Microsoft Office applications and general computer and technology literacy preferred
Valid driver’s license for area of operation preferred

Comp & perks

Equal Employment Opportunity employer committed to affirmative action, where applicable
Valid driver's license for area of operation preferred