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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing People Service Desk operations, including ticket resolution, onboarding processes, and maintaining accurate employee records. Proficient in using HRIS systems like UKG and collaborating with cross-functional teams to enhance HR workflows.
Highest-signal resume keywords
HRIS ManagementPeople Service Desk OperationsData AuditingOnboarding SupportStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HRISData AuditingEmployee Lifecycle ChangesProcess ImprovementTicketing Systems
Soft Skills
Excellent CommunicationOrganizational SkillsProactive AttitudeCollaborationAccountability
Tools & Technologies
UKG ProGoogle SuiteSlackAI ToolsAutomation Tools
Industry Keywords
People OperationsOnboardingEmployee RecordsSOPsPTO Management
About the role
Key responsibilities & impact- Manage day-to-day operations of the People Service Desk
- Respond to People Service Desk tickets and Slack questions about onboarding, policies, benefits, PTO, employment verification, and HR systems
- Interpret and apply People policies accurately and consistently
- Escalate sensitive or complex matters to the appropriate People Partner or specialist
- Identify recurring questions and recommend workflow, knowledge-base, or form improvements
- Process employee lifecycle changes in UKG, including new hires, manager and location changes, terminations, and other record updates
- Run data audits and support employment verification requests
- Maintain accurate, complete, and confidential employee records
- Maintain and update SOPs, knowledge-base articles, checklists, and templates
- Track service desk issues and identify process-streamlining opportunities
- Use approved AI and automation tools while verifying outputs and protecting sensitive data
- Provide backup support for new hire onboarding and other People Operations processes
- Collaborate with People Partners, Payroll, IT, and other cross-functional teams
Requirements
What you’ll need- 1–2 years of experience in HR, People Ops, recruiting coordination, or administrative roles requiring project and stakeholder management
- High sense of ownership and accountability
- Organized, reliable, and proactive
- Excellent written and verbal communication skills
- Experience using Google Suite, Slack, and ticketing systems
- Experience with an HRIS such as UKG Pro or Workday is a bonus
- Ability to manage time and priorities in a fast-paced, deadline-driven environment
- Collaborative spirit and willingness to pitch in wherever needed
Benefits
Comp & perks- Competitive equity package
- Full medical, dental, and vision insurance
- OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing reimbursements
- Learning & Growth reimbursements
- Paid parental leave
- Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
- In-person team collaborations throughout the year for employees outside the tri-state area