Engineering Manager

• Set the technical and execution direction for a full-stack team delivering a cohesive patient experience
• Shape the strategy and evolution of AI-enabled patient experiences
• Partner with Product and Design to simplify complex healthcare workflows for patients
• Turn ambiguous patient and business problems into priorities and executable plans
• Coordinate across engineering teams and systems to connect patient-experience capabilities
• Coach and develop engineers while engaging with technical decisions, product tradeoffs, patient feedback, and data
• Own engineering execution and direction for a highly visible product area
• Partner with Product, Design, Data, and engineering teams across Ro
• Support treatment-journey experiences, including treatment-plan coordination and care-team counseling and support

Engineering Manager – Patient Experience

Full-stack Engineer

• Serve as a technical and architectural leader for systems helping patients discover, start, and continue care with Ro
• Own the patient-facing platform supporting patients throughout their patient journey
• Design architecture and technical foundations enabling continuous iteration and personalized patient intake
• Partner with Growth and Clinical teams to translate patient and business needs into scalable technical solutions
• Lead complex backend-oriented engineering work across healthcare intake and prescription flows, commerce, merchandising, subscriptions, renewals, and related patient experiences
• Translate patient and growth opportunities into technical strategy with product and engineering partners
• Shape ambiguous problems from early stages and bring systems thinking into product decisions
• Elevate the team’s technical and product thinking
• Build reusable systems and foundations that enable rapid testing, iteration, and scaling of patient and growth experiences
• Develop understanding of Ro’s business and patient journey and translate insights into technical opportunities improving patient outcomes and driving growth
• Partner with engineering, product, design, and data teams to create clear, intuitive patient experiences
• Raise the team’s architectural and technical bar

Staff Software Engineer – Tech Lead, Patient Experience

Payroll

• Process semi-monthly and biweekly payroll across multiple states and entities
• Support and execute payroll changes, including complex pay calculations, adjustments, deductions, compensation updates, employee status changes, address/work location changes, and wage garnishments
• Execute time and attendance processing and ensure seamless integration with payroll systems
• Review payroll outputs for accuracy and resolve discrepancies
• Respond to employee inquiries and collaborate with cross-functional teams to troubleshoot issues
• Support payroll tax compliance, including tax notices, unemployment tax rates, new state tax registrations, filings, remittances, and U.S. payroll regulations
• Audit 401(k) deferrals each pay cycle and prepare control totals
• Assist with payroll audits, reporting, employment verifications, and administrative tasks
• Assist with special projects, process improvements, documentation, and payroll procedure updates
• Support year-end payroll activities
• Identify opportunities to improve payroll processes and efficiency and collaborate with the Sr. Payroll Manager on recommendations to senior management
• Perform other duties as assigned

Senior Payroll Analyst

Operations

• Own and continuously improve operational processes supporting Ro’s frontline teams, partnering with IT, Data, People, and other teams
• Run the day-to-day onboarding process for clinical and non-clinical frontline teams
• Collaborate with People, Learning & Development, and Licensing & Credentialing teams to deliver a consistent new-hire experience
• Execute high-priority special projects from kickoff through completion
• Own and operate the support desk, resolving service tickets within SLA
• Identify opportunities to strengthen self-service and reduce recurring support needs
• Build, run, and improve operational programs across clinical and non-clinical teams, including onboarding, support desk, and performance management cadences
• Partner with People and Data teams to evolve policies and automate and improve processes

Manager, Practice Operations

Marketing

• Own integrated marketing strategy and execution for major consumer campaigns, including celebrity partnerships, brand moments, and high-priority launches
• Translate campaign objectives, audience insights, product claims, and creative concepts into integrated strategies across paid, owned, and earned channels
• Identify opportunities to maximize creative concepts across channels
• Build campaign architecture, including channel roles, key moments, sequencing, dependencies, and integration
• Maintain a cohesive consumer experience across touchpoints
• Serve as the accountable marketing lead for assigned campaigns
• Coordinate Brand, Product Marketing, Growth, Communications, and other cross-functional teams
• Establish priorities, roles, decision points, dependencies, timelines, and operating rhythms
• Anticipate risks and resolve cross-functional blockers
• Develop repeatable integrated campaign planning approaches
• Create feedback loops after launches and apply performance learnings to future campaigns
• Personally drive campaigns from strategy through execution
• Lead through influence and bring structure to complex initiatives

Director, Integrated Marketing

Learning and Development

• Design and develop scalable learning experiences for frontline patient care teams
• Own instructional design projects end-to-end, creating engaging, asynchronous-first learning
• Coordinate across teams to identify shared learning needs and build modular content scalable across roles and audiences
• Tailor learning where workflows, responsibilities, or clinical scope differ
• Partner with Clinical, Operations, Product, Quality & Safety, and other subject matter experts
• Translate complex and evolving information into clear, practical learning for frontline teams
• Create and maintain learning materials supporting onboarding and ongoing development
• Support training for new clinical programs, product launches, updated guidelines, systems, policies, and workflows
• Determine the appropriate learning approach for clinical and non-clinical teams
• Deliver scalable training emphasizing practical application, decision-making, and on-the-job performance

Instructional Designer

Analyst

• Execute inventory allocation activities across all product categories, ensuring pharmacies maintain appropriate stock levels while balancing storage constraints and optimizing shipping costs
• Coordinate inventory transfers across Ro’s pharmacy and distribution network
• Track supplier acknowledgements, production status, expected delivery dates, and shipments; follow up on delays or missing information
• Monitor open orders, inventory availability, and execution indicators to identify potential supply gaps and escalate material risks
• Partner with suppliers, Inventory Control, Quality, Logistics, and Pharmacy Operations to investigate and resolve receiving discrepancies, shipment delays, and inventory issues
• Maintain accurate order-status data within NetSuite and other supply planning systems
• Support recurring operational reporting
• Identify recurring execution issues and help standardize workflows, strengthen controls, and improve supply planning efficiency across categories
• Support execution of Ro’s supply plan across all product categories
• Manage day-to-day purchasing, inventory allocation, order tracking, and operational coordination across Ro’s supplier and pharmacy network
• Work with Senior Supply Planning Analysts and cross-functional partners to identify execution risks, resolve inventory issues, and maintain accurate and timely supply chain data

Inventory Allocation Analyst

Customer Support

• Manage patient interactions across email, phone, live chat, and internal platforms while meeting quality and productivity expectations
• Deliver a best-in-class patient experience with professionalism, empathy, accuracy, and sound judgment
• Support onboarding, product education, account management, orders and shipments, billing, and troubleshooting across Ro’s website and mobile app
• Build proficiency across assigned workflows, systems, tools, and queues to resolve patient needs
• Escalate clinical, operational, or technical issues through appropriate channels
• Maintain accurate documentation and follow workflows, policies, and procedures related to patient safety and confidentiality
• Stay current on Ro initiatives, workflows, treatment offerings, and product updates
• Manage a high volume of patient interactions in a metrics-driven environment
• Identify recurring concerns, workflow issues, and trends; surface observations and solutions to improve tools, processes, and patient experience
• Collaborate with teammates and cross-functional partners to share patient feedback and contribute to continuous improvement
• Participate in peer shadowing and knowledge sharing
• Participate in coaching, training, and development opportunities and incorporate feedback