Director, Care Delivery Learning & Development

. Own the end-to-end learning strategy and programs for hundreds of clinical and non-clinical patient-facing team members .

Posted 10/22/2026full-timeNew York City • New York • United StatesLead💰 $161,100 - $202,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing comprehensive learning strategies that align with business objectives and enhance patient care. Proven ability to lead high-performing teams, optimize learning technologies, and assess learning effectiveness in complex healthcare environments.

Highest-signal resume keywords

Learning Strategy DevelopmentAdult Learning PrinciplesLearning Management SystemsPerformance ConsultingCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional DesignLearning Needs AnalysisContent DevelopmentLearning Effectiveness MeasurementKnowledge Management

Soft Skills

Stakeholder ManagementPeople LeadershipInfluencing Senior LeadersOperational ExecutionStrategic Thinking

Tools & Technologies

Learning Management SystemsContent Development ToolsKnowledge Management PlatformsLearning Analytics

Industry Keywords

HealthcareClinical OperationsRegulated EnvironmentPerformance ImprovementPatient Experience

About the role

Key responsibilities & impact

Own the end-to-end learning strategy and programs for hundreds of clinical and non-clinical patient-facing team members
Support onboarding, new programs and launches, ongoing learning, performance improvement, and retraining
Establish priorities and learning approaches supporting business objectives, operational readiness, and high-quality patient care
Build scalable learning systems and processes for identifying, evaluating, prioritizing, and addressing learning needs
Create processes for intake, content development, cross-team reuse, maintenance, and governance
Determine when formal training is needed versus targeted interventions
Select and manage tools and technologies for learning delivery at scale
Assess knowledge acquisition, skill proficiency, and on-the-job application
Use performance data and frontline feedback to identify capability gaps, diagnose root causes, and implement targeted interventions
Build feedback loops to improve learning programs and frontline performance
Build and develop a high-performing Learning Center of Excellence team spanning training and knowledge management
Establish roles, accountability, and ways of working across the Learning CoE, frontline teams, and subject matter experts
Partner with Clinical, Operations, Quality, Product, and Data leaders to achieve quality, safety, and patient experience goals
Create scalable learning and knowledge resources across Care Delivery
Keep learning design, delivery, and measurement aligned with adult learning technology and best practices

Requirements

What you’ll need

10+ years of progressive experience in Learning & Development, training, or enablement, including experience leading learning programs and teams at scale
Experience in healthcare, clinical operations, or another complex, regulated environment preferred
Proven ability to develop and execute a learning strategy supporting multiple functions, audiences, and business priorities
Experience building or scaling a centralized learning function, including operating models, intake and prioritization processes, content governance, and cross-functional ways of working
Strong understanding of adult learning, instructional design, learning needs analysis, assessment, and performance consulting
Ability to distinguish training needs from process, tooling, knowledge management, or other operational gaps
Demonstrated ability to measure learning effectiveness and connect learning outcomes to observable behaviors, quality measures, and operational performance
Experience evaluating, implementing, and optimizing learning technologies, including learning management systems, content development tools, knowledge management platforms, and learning analytics
Proven people leadership experience, including building teams, developing talent, setting expectations, and driving accountability
Strong cross-functional leadership and stakeholder management skills
Ability to influence senior leaders and partner with clinical, operational, technical, and quality teams
Ability to balance long-term strategic thinking with hands-on operational execution, navigate ambiguity, and make sound prioritization decisions in a fast-paced environment

Benefits

Comp & perks

Full medical, dental, and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA
401(k) with company match
Flexible PTO
Wellbeing + Learning & Growth reimbursements
Paid parental leave + Fertility benefits
Pet insurance
Student loan refinancing
Virtual resources for mindfulness, counseling, and fitness
Competitive equity package