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Ro

Staff Software Engineer – Tech Lead, Patient Experience

Ro

. Serve as a technical and architectural leader for systems helping patients discover, start, and continue care with Ro .

Posted 10/2/2026full-timeNew York City • New York • United StatesSenior💰 $223,100 - $311,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong backend and systems design expertise, with a focus on creating scalable technical solutions that enhance patient experiences and drive growth. Proven ability to lead complex engineering work in healthcare and consumer-facing environments while effectively collaborating across cross-functional teams.

Highest-signal resume keywords
Backend Engineering FundamentalsSystems Design ExpertiseTechnical LeadershipProduct JudgmentHealthcare Domain Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
PythonAPI DesignData Flow ManagementArchitectural DesignComplex Systems EngineeringTechnical Strategy DevelopmentGrowth Experience EngineeringPatient Journey OptimizationContinuous IterationScalable Solution Development
Soft Skills
Outcome-OrientedCuriosityProblem-SolvingCross-Functional CollaborationAdaptability
Industry Keywords
HealthcareConsumer-Facing GrowthData-Sensitive DomainRegulated EnvironmentPatient Experience

Tech Stack

Tools & technologies
Python

About the role

Key responsibilities & impact
  • Serve as a technical and architectural leader for systems helping patients discover, start, and continue care with Ro
  • Own the patient-facing platform supporting patients throughout their patient journey
  • Design architecture and technical foundations enabling continuous iteration and personalized patient intake
  • Partner with Growth and Clinical teams to translate patient and business needs into scalable technical solutions
  • Lead complex backend-oriented engineering work across healthcare intake and prescription flows, commerce, merchandising, subscriptions, renewals, and related patient experiences
  • Translate patient and growth opportunities into technical strategy with product and engineering partners
  • Shape ambiguous problems from early stages and bring systems thinking into product decisions
  • Elevate the team’s technical and product thinking
  • Build reusable systems and foundations that enable rapid testing, iteration, and scaling of patient and growth experiences
  • Develop understanding of Ro’s business and patient journey and translate insights into technical opportunities improving patient outcomes and driving growth
  • Partner with engineering, product, design, and data teams to create clear, intuitive patient experiences
  • Raise the team’s architectural and technical bar

Requirements

What you’ll need
  • Strong technical judgment and a track record of impact, demonstrated through the scope and complexity of problems you’ve led
  • Deeply outcome-oriented and naturally curious, with a track record of measuring impact, learning from results, and continuously finding ways to improve both the product and how you work
  • Deep backend and systems design expertise, with the ability to reason across services, APIs, data flows, dependencies, and architectural boundaries
  • Strong product judgment, with a demonstrated ability to connect technical and architectural decisions to patient, growth, and business outcomes
  • Experience leading technical work for consumer-facing growth experiences, such as acquisition, onboarding, conversion, merchandising, subscriptions, retention, or renewal
  • A track record of leading architecture across complex, interconnected systems, partnering effectively with other engineering teams and influencing technical direction across organizational boundaries
  • The ability to move fluidly between product and systems thinking, understanding the patient experience while reasoning deeply about the architecture that enables it
  • Comfort operating in ambiguous, cross-functional environments, creating clarity, navigating tradeoffs, and driving complex technical work forward
  • Experience with healthcare, commerce, or another regulated or data-sensitive domain is a plus
  • Strong backend engineering fundamentals and experience building complex, production systems
  • Proficiency in Python or enough experience with similar languages to quickly become effective in Ro’s Python-based stack

Benefits

Comp & perks
  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • 401(k) with company match
  • Flexible PTO
  • Wellbeing + Learning & Growth stipends
  • Paid parental leave + Fertility benefits
  • Pet insurance
  • Student loan refinancing
  • Virtual resources for mindfulness, counseling, and fitness
  • Competitive equity package