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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in deploying and troubleshooting wireless technologies, including Wi-Fi, BLE, and Zigbee, while providing exceptional customer support and maintaining accurate documentation. Proficient in interpreting technical drawings and collaborating with teams to ensure successful installations and system functionality.
Highest-signal resume keywords
Wireless Technology DeploymentTroubleshooting SkillsCustomer Support ExperienceTechnical DocumentationNetworking Equipment Configuration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Wireless TechnologiesNetworking EquipmentBluetooth ConfigurationIoT DevicesTechnical Drawings InterpretationWindows Operating SystemAndroid Operating SystemIOS Operating SystemMicrosoft Office ProficiencyPower Tools Usage
Soft Skills
Excellent CommunicationSelf-Directed Work EthicProblem-Solving SkillsTeam CollaborationCustomer Interaction
Tools & Technologies
Bluetooth BeaconsGatewaysNetworking EquipmentTicketing SystemsRemote Support Tools
Certifications & Qualifications
Associate Degree in NetworkingValid Driver's License
Industry Keywords
PPE StandardsOSHA ComplianceConstruction Site ExperienceTechnical SupportField Installations
Tech Stack
Tools & technologiesAndroidiOSIoT
About the role
Key responsibilities & impact- Lead timely installation of ROAR’s Staff Duress System at customer sites
- Work solo or direct on-site teams and third-party partners
- Mount and configure Bluetooth beacons, gateways, and networking equipment
- Follow floor plans and placement guidelines to ensure coverage, connectivity, and accurate location reporting
- Test alert activation, location accuracy, and notification delivery end to end
- Resolve issues before system handover
- Update site documentation and train customers
- Hand over stable, working systems to clients and ROAR Support
- Represent ROAR professionally at customer sites
- Keep projects on schedule and flag delays early
- Work on active construction sites when needed while following PPE and OSHA safety standards
- Provide Tier 2 technical support through direct customer interactions and Support Desk escalations
- Collaborate with internal teams and escalate critical concerns to leadership
- Remotely troubleshoot wireless devices, Bluetooth mesh networks, mobile devices, network gateways, and internet connectivity
- Support field installers remotely during deployments
- Prepare for installs through site pre-reads and kit checks
- Complete post-install documentation and checks
- Maintain accurate ticketing-system documentation of work, troubleshooting, and resolutions
- Recommend improvements to processes, technical documentation, and troubleshooting procedures
- Share customer and field-support feedback to improve product functionality, reliability, and customer experience
Requirements
What you’ll need- Associate degree in networking, information technology, or a related technical field, or demonstrated working equivalent supporting network infrastructure
- Experience deploying, configuring, and troubleshooting wireless technologies such as Wi-Fi, BLE, and Zigbee
- Experience with networking equipment, gateways, and IoT devices
- Basic knowledge of Windows, Android, and iOS operating systems
- Customer support or help desk experience
- Strong troubleshooting skills across multiple systems
- Ability to explain complex issues clearly and confidently
- Excellent written and verbal communication
- Reliable and self-directed, completing work on time with minimal supervision
- Proficiency in Microsoft Office and general productivity software
- Ability to read and interpret technical drawings and blueprints
- Able to travel about a third of the time
- Valid driver’s license, reliable transportation, and access to an airport
- Home workspace with reliable internet for remote support blocks
- Ability to use hand and power tools, climb extension ladders, and lift or carry up to 50 pounds
- Ability to work outdoors year-round in varying weather conditions
- Must be able to perform essential functions with or without reasonable accommodation
Benefits
Comp & perks- Competitive pay
- Travel expenses covered
- Overnight lodging and per diem
- Predictable schedule with rotation published a quarter ahead
- Remote support blocks
- Laptop provided
- Opportunities to advance through support tiers and take on leadership training responsibilities
- Approximately 2 weeks of remote training and support shadowing
- 3 shadowed installs and 1 installation lead with a trainer present
- Equal opportunity employer
- Reasonable accommodations during the application process and throughout employment