Roar

Support Engineer

• Lead timely installation of ROAR’s Staff Duress System at customer sites
• Work solo or direct on-site teams and third-party partners
• Mount and configure Bluetooth beacons, gateways, and networking equipment
• Follow floor plans and placement guidelines to ensure coverage, connectivity, and accurate location reporting
• Test alert activation, location accuracy, and notification delivery end to end
• Resolve issues before system handover
• Update site documentation and train customers
• Hand over stable, working systems to clients and ROAR Support
• Represent ROAR professionally at customer sites
• Keep projects on schedule and flag delays early
• Work on active construction sites when needed while following PPE and OSHA safety standards
• Provide Tier 2 technical support through direct customer interactions and Support Desk escalations
• Collaborate with internal teams and escalate critical concerns to leadership
• Remotely troubleshoot wireless devices, Bluetooth mesh networks, mobile devices, network gateways, and internet connectivity
• Support field installers remotely during deployments
• Prepare for installs through site pre-reads and kit checks
• Complete post-install documentation and checks
• Maintain accurate ticketing-system documentation of work, troubleshooting, and resolutions
• Recommend improvements to processes, technical documentation, and troubleshooting procedures
• Share customer and field-support feedback to improve product functionality, reliability, and customer experience

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Field and Support Technician