Robbu - Business Communication Solutions

Support Engineer

• Provide Level 2 technical support, conducting in-depth analysis of incidents and issues reported by customers and the N1 team
• Perform structured technical troubleshooting, including identification, reproduction, diagnosis, and resolution
• Analyze system logs, requests, and integrations to identify failures
• Perform API and integration testing using tools such as Postman
• Run SQL queries to investigate inconsistencies, analyze data, and read and interpret stored procedures
• Support the N1 team with technical guidance and qualified escalations
• Collaborate with Engineering and Product teams to address bugs and improvements
• Monitor incident metrics, including SLA compliance, recurrence, and impact
• Document solutions and contribute to the knowledge base
• Recommend continuous improvements to processes and products

Explore N2 Support Analyst at Robbu - Business Communication…. Review requirements and application details.