Customer Experience Professional I – Contract Talent

Robert Half

. Serve as the first point of contact via phone, email, or callback for candidates, field offices, and clients .

Posted 10/5/2026contractRemote • United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving inquiries related to payroll, compliance, and benefits. Proficient in using PeopleSoft HCM and Microsoft Office Suite to support both US and Canadian operations.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperiencePeopleSoft HCM KnowledgePayroll KnowledgeMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingData EntryTime-Entry SystemsOnline Time ReportingCompliance RequirementsInteractive Voice Response (IVR)Service CloudSalesforce

Soft Skills

Problem SolvingCollaborationCommunicationJudgment

Tools & Technologies

PeopleSoft HCMExcelWordOutlook

Industry Keywords

Customer RelationsEmployment VerificationCanadian ROEsSick Pay401(k)

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the first point of contact via phone, email, or callback for candidates, field offices, and clients
Handle inquiries about payroll, time-entry systems, online time reporting access, compliance requirements, benefits, 401(k), sick pay, employment verification, Canadian ROEs and availability, and tax issues
Identify, acknowledge, and analyze customer needs and problems
Resolve issues accurately and promptly using knowledge of field service center departments and branch functions
Process and document transactions or initiate forms for resolution by Payroll Operations
Educate branch offices about timelines, procedures, and the cost/benefit of alternatives
Educate candidates about self-service options through websites and Interactive Voice Response (IVR)
Develop and maintain positive customer relations
Use PeopleSoft HCM, Online Time Reporting and Approval, Service Cloud, Salesforce, Excel, Word, and Outlook
Support inquiries related to both US and Canadian operations

Requirements

What you’ll need

High school diploma or equivalent
3+ years previous customer service experience required
1+ years call center experience
Payroll experience is a plus
Knowledge of Microsoft Office Suite applications
Ability to learn other applications easily
Knowledge of PeopleSoft or other HR applications preferred
Ability to exercise judgment, recall knowledge, hear, and speak and write clearly
Ability to sit for extended periods of time
Ability to enter data
Experience using call center telephone/email applications or other office equipment
Ability to demonstrate attendance
Ability to sequence and follow directions
Ability to collaborate with team members and others
Ability to meet or exceed all quality standards
Successful completion of a background check is required as a condition of employment

Benefits

Comp & perks

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
Eligibility to enroll in the company 401(k) plan