Practice Director – Administrative, Customer Support

Robert Half

. Maintain consistent above-average performance metrics .

Posted 10/30/2026full-timeMinnetonka • Minnesota • United StatesLead💰 $55,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in talent management and business generation, with a strong focus on driving revenue and achieving performance metrics. Proven ability to lead teams, communicate effectively, and foster a collaborative work environment.

Highest-signal resume keywords

Talent ManagementBusiness GenerationRevenue GenerationEffective CommunicationTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business DevelopmentPerformance MetricsOperational FocusTalent SourcingTraining and DevelopmentPricing StrategyData AnalysisProblem Solving

Soft Skills

MotivationCollaborationDecision MakingTime ManagementConflict Resolution

Tools & Technologies

MS OfficeDatabasesTechnology Systems

Industry Keywords

Customer RetentionInclusive Work EnvironmentTeam CultureStaff Productivity

About the role

Key responsibilities & impact

Maintain consistent above-average performance metrics
Provide business generation leadership, motivation and direction to direct reports
Participate in recruitment of new hires
Communicate effectively with all levels within the organization
Drive revenue-generating activities and practice group performance
Execute operational focus areas
Meet individual and staff productivity standards
Manage time, planning and multitasking
Make quality decisions
Reach individual and staff target performance metrics
Attract and source talent
Train, develop and retain staff
Achieve pricing goals
Apply expert knowledge of the practice group
Recognize and act upon daily and weekly business trends
Provide feedback and communicate difficult messages and expectations
Promote a culture of collaboration
Motivate, inspire and lead by example
Provide recognition and celebrate successes
Manage change efforts
Facilitate resolution with internal staff, clients and candidates
Conduct effective meetings
Lead customer retention and expansion strategy
Build customer loyalty through superior service
Build trust, respect and credibility through actions and behaviors
Promote and support an inclusive work environment
Create a positive, collaborative team culture
Support others and follow through on commitments
Manage business generation, revenue and pricing goals based on location

Requirements

What you’ll need

1+ years talent solutions and/or management or equivalent experience required
Proven performance in talent manager/director role
Demonstrated success in business generation, leading and driving business development
Excellent communication, presentation and problem-solving skills
Proficient in MS Office, databases and other technology systems
Bachelor’s Degree or equivalent, preferred

Benefits

Comp & perks

Bonus based upon achievement of performance objectives
Group health insurance benefits (medical, vision, dental)
Flexible spending and health savings accounts
Life and accident insurance
Adoption, surrogacy and fertility assistance
Paid parental leave of up to 6 weeks
Short/long term disability
Paid time off for vacation, personal needs, and sick time
Up to 17 days of Choice Time Off per calendar year for new hires
Up to 11 paid holidays per calendar year
401(k) savings and investment plan or deferred compensation plan (if eligible)
Employer match of 100% on the first 3% of contributions for eligible employees
Career advancement potential
World-class training
Client relationship management tools and advanced technology
Inclusive work environment
Equal employment opportunities
Reasonable accommodation for applicants with disabilities