Practice Director – Administrative, Customer Support

Robert Half

. Maintain consistent above average performance metrics .

Posted 11/5/2026full-timeBellevue • Washington • United StatesLead💰 $80,168 - $87,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business generation and talent management, with a strong focus on driving revenue and achieving performance metrics. Capable of leading teams, fostering collaboration, and effectively communicating across all organizational levels.

Highest-signal resume keywords

Business Generation LeadershipTalent Management ExperienceExcellent Communication SkillsProficient in MS OfficeProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business DevelopmentPerformance Metrics ManagementOperational Focus ExecutionStaff Training and DevelopmentCustomer Retention Strategy

Soft Skills

Motivational LeadershipEffective CommunicationCollaboration PromotionTime ManagementDecision Making

Tools & Technologies

MS OfficeDatabasesTechnology Systems

Industry Keywords

Talent SolutionsBusiness Trends RecognitionInclusive Work EnvironmentCustomer LoyaltyHeadcount Management

About the role

Key responsibilities & impact

Maintain consistent above average performance metrics
Provide business generation leadership, motivation and direction to direct reports
Participate in recruitment of new hires
Communicate effectively with all levels within the organization
Drive revenue-generating activities and practice group performance
Execute operational focus areas
Meet individual and staff productivity standards
Manage time, plan and multitask effectively
Make quality decisions
Reach individual and staff target performance metrics
Attract, source, train, develop and retain staff
Achieve pricing goals
Apply expert knowledge of the practice group
Recognize and act upon daily and weekly business trends
Promote collaboration and motivate, inspire and lead by example
Provide recognition and celebrate successes
Manage change efforts
Facilitate resolution with internal staff, clients and candidates
Conduct effective meetings
Lead customer retention and expansion strategy
Build customer loyalty through superior service
Promote and support an inclusive, positive and collaborative work environment
Support business generation, revenue and pricing goals based on location
Manage a total headcount of up to 4, including the practice director

Requirements

What you’ll need

1+ years talent solutions and/or management or equivalent experience required
Proven performance in talent manager/director role
Demonstrated success in business generation, leading and driving business development
Excellent communication, presentation and problem-solving skills
Proficient in MS Office, databases and other technology systems
Bachelor’s Degree or equivalent, preferred

Benefits

Comp & perks

Bonus based upon achievement of performance objectives
Group health insurance benefits (medical, vision, dental)
Flexible spending and health savings accounts
Life and accident insurance
Adoption, surrogacy and fertility assistance
Paid parental leave of up to 6 weeks
Short/long term disability
Paid time off for vacation, personal needs, and sick time
Up to 11 paid holidays per calendar year
Opportunity to contribute to a company 401(k) savings and investment plan or deferred compensation plan (if eligible)
Employer match of 100% on the first 3% of contributions for eligible employees
Career advancement potential
World-class training
Client relationship management tools and advanced technology