Production Billing Lead

Robert Half

. Manage and escalate special billing requirements, invoice generation, and exception processing for over 2.5 million annual invoices .

Posted 10/23/2026full-timeRemote • United StatesSenior💰 $75,000 - $112,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing billing processes, ensuring accurate invoicing, and maintaining strong client relationships. Proficient in analyzing data for productivity and quality metrics while implementing process improvements in a high-volume financial environment.

Highest-signal resume keywords

Billing ManagementData AnalysisProcess ImprovementCustomer ServiceLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Invoice GenerationException ProcessingSLA AdherenceERP ExperienceWeb Billing ExperienceFinancial AnalysisAccounting PrinciplesAudit DocumentationProject ManagementChange Management

Soft Skills

Strong CommunicationTeam LeadershipCustomer Relationship ManagementTraining and OnboardingProblem Solving

Tools & Technologies

PeopleSoftUser Acceptance Testing

Industry Keywords

Financial EnvironmentHigh Volume ProcessingBilling RequirementsCompliance ChangesProduction Billing

Tech Stack

Tools & technologies

ERPFlash

About the role

Key responsibilities & impact

Manage and escalate special billing requirements, invoice generation, and exception processing for over 2.5 million annual invoices
Validate invoice population, distribution, and reconciliation of variances while driving SLA adherence
Determine whether client invoicing requirements can be met through systematic or manual methods
Devise solutions for billing issues and escalate recommendations when needed
Evaluate and integrate processes across Production Billing, Revenue Operations, and stakeholders
Recommend and implement approved process improvements
Maintain internal and external staff and client relationships
Ensure accurate invoicing, data, and timely customer service
Analyze data for productivity, quality, and SLA metrics
Escalate complex issues and interpret quality data with Supervisors and Managers
Validate and document internal controls
Gather, analyze, and submit audit schedules and supporting documentation
Prepare complex productivity, status, flash, and ad-hoc reports
Evaluate team and individual SLA adherence
Coordinate daily production activities, workload distribution, and prioritization
Communicate workload assignments, priorities, production goals, processes, and procedures
Monitor web billing rejections and submissions and coordinate resolutions
Provide guidance on compliance changes
Manage workload tracking, work-product quality, and production coaching
Train and onboard new staff and integrate team members
Provide performance-management input to the manager and refer performance issues
Identify process improvements and backfill for team members
Document, implement, and troubleshoot approved process changes
Lead or assist corporate-wide system initiatives and upgrades
Support User Acceptance Testing and technology or process rollouts
Serve as primary trainer on new technology changes
Handle special projects as assigned

Requirements

What you’ll need

Bachelor's Degree in Business, Finance, Accounting or equivalent preferred, or relevant work experience
Degree plus 5+ years of relevant analytical, billing, and accounting experience and 1 year minimum of demonstrated leadership experience
Without a degree, 6+ years of relevant experience in a financial/accounting environment and in developing customized invoices
Web billing experience preferred
Experience in an ERP and high volume processing environment required
PeopleSoft experience preferred
Experience dealing directly with customers and addressing business concerns in a timely manner
Project management or change management experience
Strong communication and customer service skills
Ability to convey ideas verbally and in writing
Successful completion of a background check is required as a condition of employment

Benefits

Comp & perks

Group health insurance benefits: medical, vision, and dental
FSA and HSA healthcare accounts
Life and accident insurance
Adoption and fertility assistance
Paid parental leave of up to 6 weeks
Short-term and long-term disability
Paid time off for vacation, personal needs, and sick time
Up to 17 days of Choice Time Off (CTO) per calendar year for new hires, prorated based on hours worked and years of service
Up to 11 paid holidays per calendar year
401(k) savings and investment plan or deferred compensation plan, if eligible
100% employer match on the first 3% of contributions for eligible employees
Equal employment opportunity
Reasonable accommodation assistance for applicants with disabilities