Strategic Accounts Operations Support

Robert Half

. Provide operational support to Managing Director(s) .

Posted 11/10/2026full-timeColumbus • Ohio • United StatesMid-LevelSenior💰 $55,000 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational support capabilities, including calendar management, meeting coordination, and report generation. Proficient in Microsoft Office, particularly Excel, PowerPoint, and Word, with a focus on maintaining compliance and managing sensitive information.

Highest-signal resume keywords

Calendar ManagementReport GenerationMicrosoft Excel ProficiencyProject CoordinationInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database EntryReport AnalysisExpense ManagementMeeting LogisticsPresentation PreparationJob Order CompliancePerformance Review ManagementInvoice ProcessingTravel CoordinationPivot Tables

Soft Skills

Time ManagementMultitaskingProfessionalismProblem SolvingTeam Collaboration

Tools & Technologies

SalesforceDocuSignDOMOMicrosoft TeamsServiceNow

Certifications & Qualifications

Associate DegreeBachelor's Degree Preferred

Industry Keywords

Operational SupportStrategic AccountsHigh-Pressure EnvironmentClient ContractsConfidential Information

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide operational support to Managing Director(s)
Support Strategic Accounts client accounts and revenue-generating activities
Manage and coordinate the Managing Director’s calendar
Coordinate calls with field Senior Leadership and external partners
Prepare internal memos and infrastructure announcements
Handle confidential or sensitive information
Assist with new account target assignments and maintain and reconcile target lists
Coordinate and assist with New Deal rollouts, including calls, presentation materials, and revenue and sales reports
Maintain job order compliance with client contracts, policies, and procedures
Plan and prepare internal and external meetings and presentation materials, including QBRs, annual Chart Reviews, roadmaps, and ad hoc requests
Coordinate off-site team meetings and events, including travel, hotels, restaurants, catering, activities, itineraries, agendas, and meeting materials
Generate, verify, and analyze expense, performance review, revenue, compensation, and budget reports
Gather information from company personnel at all organizational levels and prepare reports
Generate and distribute weekly, bi-weekly, or monthly reports
Oversee database maintenance and audit project pipelines
Support process and technology initiatives and best practices
Troubleshoot technical issues and provide updates on requests
Submit ServiceNow tickets on behalf of senior leadership
Screen requests and emails, direct inquiries, and respond appropriately
Assist with employee-related processes, performance reviews, job descriptions, and research
Process invoices and check request inquiries
Prepare, coordinate, and manage team contests, including guidelines, tracking, and awards
Organize team engagement tools, Microsoft Teams or text group chats, and recognition announcements
Assist with social media communication and milestone celebrations using LinkedIn, Dynamic Signal, and Kudoboard
Coordinate vacation coverage for uninterrupted workflow
Order supplies, business cards, and business-related licenses

Requirements

What you’ll need

Associate degree required; Bachelor’s degree preferred
5+ years’ administrative experience
Intermediate knowledge of Microsoft Office products and database entry
Proficiency in Excel, PowerPoint and Word required
Advanced knowledge of Excel and pivot tables is a plus
Experience in high-pressure, fast-paced corporate environments
Experience with calendar management across multiple time zones, travel coordination, and meeting logistics
Project coordination and support across departments
High level of professionalism and discretion
Ability to multitask and prioritize competing deadlines
Excellent time management
Proactive and agile approach to problem solving and solutioning
Strong interpersonal skills and team collaboration
Strong and clear verbal and written communication skills
Experience acting as a liaison between leadership and team members and/or other business groups
Experience with Salesforce, DocuSign, and DOMO preferred

Benefits

Comp & perks

Base salary and bonus pay for talent professional positions
Group health insurance benefits: medical, vision, and dental
Flexible spending and health savings accounts
Life and accident insurance
Adoption, surrogacy and fertility assistance
Paid parental leave of up to 6 weeks
Short-term and long-term disability
Paid time off for vacation, personal needs, and sick time
Up to 17 days of Choice Time Off per calendar year for new hires
Up to 11 paid holidays per calendar year
401(k) savings and investment plan or deferred compensation plan (if eligible)
Employer match of 100% on the first 3% of contributions for eligible employees
Career advancement potential
World-class training
Client relationship management tools and advanced technology