Support Specialist

. Coordinate, diagnose, and troubleshoot incoming global employee support interactions .

Posted 10/7/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $45,000 - $66,000 per yearWebsite

Key responsibilities & impact

Coordinate, diagnose, and troubleshoot incoming global employee support interactions
Provide Robert Half or Protiviti technical, hardware, and information technology support for laptops and desktops used by local and remote personnel
Support candidates and branch locations as needed using various network remote access methods
Resolve problems promptly or escalate them to appropriate technical personnel
Provide timely incident status updates to management and end users
Maintain effective user relationships
Follow standard operating procedures and customer service guidelines for remote IT support
Answer frontline support interactions
Assist users migrating to a new user tenant
Assign support interactions to the appropriate support level
Perform service interactions for corporate and field users
Document support incidents in the support team's Incident Tracking Database
Research improvement methods and incorporate constructive feedback into daily work

What you’ll need

High School diploma or equivalent
A+ & Network Essentials preferred
1 year technical support experience preferred
Basic PC troubleshooting knowledge
Basic level of experience with Microsoft Office Suite
Basic understanding of Windows OS and remote connectivity methods
Effective oral, written, and interpersonal communication skills
Ability to work using set processes independently and with others
Ability to demonstrate a sense of urgency
Ability to share knowledge with team
Ability to demonstrate a professional communication manner
Adhere to standard of conduct in keeping with RH's LEAD Principles
Ability to multi-task and adapt to changing priorities or processes
Demonstrated basic problem-solving and organizational ability
Decision-making ability and time management skills
Ability to handle escalated and time-sensitive issues
Ability to research issues and exercise judgment
Ability to follow directions and procedures
Ability to demonstrate reliability and attendance
Ability to prioritize work assignments
Ability to manage conflict
Ability to maintain confidentiality
Successful completion of a background check is required as a condition of employment

Comp & perks