Support Specialist I – Contract

Robert Half

. Coordinate, diagnose, and troubleshoot incoming global employee support interactions .

Posted 10/16/2026contractRemote • California • United StatesMid-LevelSenior💰 $22 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in technical support, including troubleshooting hardware and software issues, while maintaining effective communication and user relationships. Capable of managing multiple tasks and adapting to changing priorities in a fast-paced environment.

Highest-signal resume keywords

Technical Support ExperienceBasic PC TroubleshootingMicrosoft Office SuiteWindows OS KnowledgeA+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportPC TroubleshootingIncident TrackingRemote ConnectivityProblem-Solving

Soft Skills

Effective CommunicationTime ManagementAdaptabilityConflict ManagementTeam Collaboration

Certifications & Qualifications

A+ CertificationNetwork Essentials

Industry Keywords

Remote IT SupportUser Tenant MigrationCustomer Service GuidelinesStandard Operating ProceduresIncident Status Updates

About the role

Key responsibilities & impact

Coordinate, diagnose, and troubleshoot incoming global employee support interactions
Provide Robert Half or Protiviti support services for technical, hardware, and information technology issues involving laptops and desktops
Support local and remote personnel, including candidate and branch location support as needed, using various network remote access methods
Resolve problems promptly or escalate them to appropriate technical personnel
Provide timely incident status updates to management and end users
Maintain effective user relationships and follow standard operating procedures and customer service guidelines for remote IT support
Answer frontline support interactions and assist users migrating to a new user tenant
Assign support interactions to the appropriate support level
Perform service interactions for corporate and field users
Document support incidents in the support team Incident Tracking Database
Incorporate constructive feedback and proactively research improvement methods

Requirements

What you’ll need

High School diploma or equivalent
College degree preferred
A+ & Network Essentials preferred
1 year technical support experience preferred
Basic PC troubleshooting knowledge
Basic level of experience with using Microsoft Office Suite
Basic understanding of Windows OS and remote connectivity methods
Effective oral, written, and interpersonal communication skills
Ability to work using set processes independently and with others
Ability to demonstrate a sense of urgency
Share knowledge with team
Ability to demonstrate a professional communication manner
Adhere to standard of conduct in keeping with RH's LEAD Principles
Ability to multi-task and ability to adapt to changing priorities or processes
Demonstrated basic problem-solving and organizational ability
Decision making ability and time management skills
Ability to handle escalated and time sensitive issues
Ability to research issues and exercise judgment
Ability to follow directions, procedures
Ability to demonstrate reliability and attendance
Ability to prioritize work assignments
Ability to manage conflict
Ability to maintain confidentiality
Successful completion of a background check as a condition of employment

Benefits

Comp & perks

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
Eligibility to enroll in the company 401(k) plan