Support Specialist I – Contract Talent

Robert Half

. Coordinate, diagnose, and troubleshoot incoming global employee support interactions .

Posted 10/16/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $22 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in technical support, including troubleshooting hardware and software issues for laptops and desktops, while maintaining effective communication and user relationships. Capable of managing escalated issues and prioritizing tasks in a fast-paced environment.

Highest-signal resume keywords

Technical Support ExperienceBasic PC TroubleshootingMicrosoft Office SuiteWindows OS KnowledgeA+ & Network Essentials

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportPC TroubleshootingIncident TrackingRemote Connectivity MethodsProblem-SolvingTime ManagementDecision MakingOrganizational AbilityMulti-TaskingResearch Skills

Soft Skills

Effective CommunicationInterpersonal SkillsAdaptabilityConflict ManagementReliability

Certifications & Qualifications

A+ CertificationNetwork Essentials Certification

Industry Keywords

User SupportIncident ManagementRemote AccessUser Tenant MigrationBackground Check

About the role

Key responsibilities & impact

Coordinate, diagnose, and troubleshoot incoming global employee support interactions
Provide technical, hardware, and information technology support for laptops and desktops used by local and remote personnel
Provide candidate and branch location support as needed
Use various network remote access methods
Resolve problems promptly or escalate them to appropriate technical personnel
Provide timely incident status updates to management and end users
Maintain effective user relationships
Answer frontline support interactions and assist users migrating to a new user tenant
Assign support interactions to the appropriate support level
Perform service interactions for corporate and field users
Document all support incidents in the support team Incident Tracking Database
Research and implement methods for improving daily work
Share knowledge with the team

Requirements

What you’ll need

High School diploma or equivalent
A+ & Network Essentials preferred
1 year technical support experience preferred
Basic PC troubleshooting knowledge
Basic level of experience with using Microsoft Office Suite
Basic understanding of Windows OS and remote connectivity methods
Effective oral, written, and interpersonal communication skills
Ability to work using set processes independently and with others
Ability to demonstrate a sense of urgency
Professional communication manner
Ability to multi-task and adapt to changing priorities or processes
Basic problem-solving and organizational ability
Decision making and time management skills
Ability to handle escalated and time sensitive issues
Ability to research issues and exercise judgment
Ability to follow directions and procedures
Ability to demonstrate reliability and attendance
Ability to prioritize work assignments
Ability to manage conflict
Ability to maintain confidentiality
Successful completion of a background check

Benefits

Comp & perks

Medical, vision, and dental insurance
Life and disability insurance
Eligibility to enroll in the company 401(k) plan