Talent Manager – Administrative, Customer Support

Robert Half

. Negotiate and develop business with new and current clients .

Posted 10/13/2026full-timeGrand Rapids • Michigan • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Business Development and Client Relationship Management, with a strong focus on recruiting and matching administrative and customer support professionals. Proficient in utilizing Microsoft Office Suite and Contact Management Applications to enhance operational efficiency and client engagement.

Highest-signal resume keywords

Business DevelopmentClient Relationship ManagementRecruiting and InterviewingMicrosoft Office SuiteSalesforce

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business DevelopmentRecruitingInterviewingCustomer SupportMetrics Driven EnvironmentAdministrative Operations

Soft Skills

Positive AttitudeEngaging ApproachCommunication

Tools & Technologies

Windows Operating SystemMicrosoft Office SuiteSalesforce

Industry Keywords

Client EngagementNetworkingTrade AssociationCustomer Service

About the role

Key responsibilities & impact

Negotiate and develop business with new and current clients
Market Robert Half’s services by telephone, video, and in-person meetings with hiring managers and decision-makers in administrative and customer support departments
Recruit, interview, and match administrative and customer support professionals with client projects, contract assignments, and contract-to-full-time opportunities
Manage ongoing engagements to deliver outstanding customer service to clients and candidates
Provide ongoing communication and career guidance to candidates
Participate in local trade association and networking events to increase Robert Half’s presence in the local business community

Requirements

What you’ll need

BA/BS degree preferred
1+ years administrative or customer support experience preferred
2+ years’ experience with Business Development in a Metrics Driven environment
At least one year of success developing new business in a multi-call, multi-decision maker environment
Prior success marketing to and closing top-level decision makers at small/medium-sized businesses and cultivating mutually beneficial long-term relationships
Working knowledge of current Windows Operating System
Working knowledge of Microsoft Office Suite
Working knowledge of a Contact Management Application, such as Salesforce
Knowledge and familiarity with administrative and customer support department operations
Positive attitude and engaging businesslike approach

Benefits

Comp & perks

Competitive benefits package
Base salary and bonus pay
Group health insurance benefits: medical, vision, and dental
Flexible spending accounts
Health savings accounts
Life and accident insurance
Adoption, surrogacy, and fertility assistance
Paid parental leave of up to 6 weeks
Short-term and long-term disability
Paid time off for vacation, personal needs, and sick time
Up to 17 days of Choice Time Off (CTO) per calendar year for new hires, prorated based on hours worked and varying by years of service
Up to 11 paid holidays per calendar year
401(k) savings and investment plan or deferred compensation plan, if eligible
Employer match of 100% on the first 3% of contributions for eligible employees
Career advancement potential
World-class training
Client relationship management tools and advanced technology