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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service and sales support, with strong skills in managing CRM and ERP systems. Bilingual in French and English, capable of building relationships and contributing to process improvements in a dynamic environment.
Highest-signal resume keywords
Customer Service ExperienceSales SupportCRM ProficiencyERP ProficiencyBilingual (French and English)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryQuote PreparationPivot TablesSales Process ImprovementAdministrative Support
Soft Skills
Team PlayerRelationship BuildingTime ManagementAdaptabilityConstructive Feedback
Tools & Technologies
CRM SystemsERP Systems
Certifications & Qualifications
College Diploma or Equivalent Training
Industry Keywords
SalesCustomer OrdersLogisticsProductionOnboarding
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Enter orders and prepare quotes as needed
- Provide customer service to partners
- Coordinate necessary follow-ups with the Production, Shipping, and Sales departments
- Keep the CRM and ERP systems up to date based on sales activities
- Handle the administrative aspects of onboarding new partners
- Participate in and support the continuous improvement of sales-related processes
- Support the Sales, Logistics, Production, and partner network teams with customer orders and administrative tasks
Requirements
What you’ll need- College diploma and/or equivalent training in a field related to the role
- Minimum of 3 years of experience in customer service, sales, or a similar role
- Proficiency with pivot tables, ERP, and CRM systems
- Results-oriented, with the ability to manage time according to priorities and value-added activities
- Excellent team player with the ability to build strong business relationships with the Sales team, partners, and customers
- Strong commitment to quality and the ability to give and receive constructive feedback
- Ability to adapt and contribute to the continuous improvement of a rapidly growing environment
- Full professional proficiency in French and English to serve international customers
- Knowledge of any other relevant language is considered an asset
- Available to work at the Lévis site at least 50% of the time
Benefits
Comp & perks- Flexible vacation program
- Brand-new, technology-driven work environment
- Workspaces designed to meet employees’ needs
- Modern management based on autonomy and shared individual and team objectives
- Culture Club
- Sports activities
- On-site gym
- Cross-country ski and running trails
- Barista coffee bar
- Fresh fruit