FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in the installation, maintenance, and repair of Roche Diagnostics equipment while ensuring high levels of customer satisfaction and effective communication. Possesses strong troubleshooting skills and a foundational knowledge of electronics and basic chemistry.
Highest-signal resume keywords
Technical Repair ExpertiseCustomer Service SkillsTroubleshooting SkillsPreventative MaintenanceMechanical/System Hardware Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical RepairInstallationMaintenanceTroubleshootingElectro-Mechanical SystemsNetworkingSoftware RepairChemistry KnowledgeCustomer Account ManagementService Agreement Implementation
Soft Skills
Effective CommunicationOrganization SkillsPrioritization SkillsPositive AttitudeCustomer Interaction
Certifications & Qualifications
High School DiplomaTechnical School TrainingMilitary Training
Industry Keywords
Roche DiagnosticsLaboratory EquipmentCustomer SatisfactionService ContractsPreventative Maintenance
About the role
Key responsibilities & impact- Travel and demonstrate expertise as a technical repair and/or installation specialist for Roche assigned product lines
- Provide valued service to laboratory customers in an assigned territory
- Ensure and maximize customer satisfaction with Roche equipment and related products
- Promote effective, positive, and productive communication among teams
- Manage customer accounts to promote goodwill, confidence, and credibility and exceed customer expectations
- Install, maintain, and repair Roche Diagnostics equipment
- Identify and analyze problems, repair where possible, or escalate when necessary
- Schedule and perform preventative maintenance
- Monitor customer equipment performance and resolve routine issues
- Refer complex problems and issues to higher levels
- Identify revenue-generating and cost-saving opportunities
- Implement Roche Diagnostics service agreement policy and market service contracts to existing customers
- Provide routine technical support and operator troubleshooting training
- Complete and document service and customer account-related reports, updates, and emails
- Maintain expenses within departmental guidelines and control inventory and company property
Requirements
What you’ll need- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
- 2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking, or equivalent level of competency attained through appropriate training curriculum
- Basic knowledge of electronics, electro-mechanical systems and information technology
- Knowledge of basic chemistry
- Ability to develop in-depth technically related troubleshooting skills
- Good written/verbal communication, organization and prioritization skills
- Effective customer service skills, including a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships
- Preferred: Bachelor's Degree in Biomedical Engineering, Mechanical Engineering, or Electrical Engineering
Benefits
Comp & perks- Discretionary annual bonus may be available based on individual and Company performance
- Benefits detailed at the link provided below
- Relocation benefits are not offered for this position