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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in implementing and supporting histology applications and Roche Tissue instrumentation, with a strong focus on customer training, relationship building, and problem-solving. Possesses advanced scientific knowledge and project management skills to drive efficiencies and optimize customer solutions.
Highest-signal resume keywords
Histotechnology ExperienceCustomer EngagementProject ManagementAdvanced Scientific KnowledgeImplementation of Laboratory IT Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Implementation of Medical Diagnostic EquipmentEvaluation of Laboratory SystemsTroubleshooting Customer IssuesAnalysis of Customer ProblemsAdaptation of Procedures and Processes
Soft Skills
Effective Written CommunicationEffective Verbal CommunicationStrong Customer Consultative SkillsAbility to Foster Customer Relationships
Tools & Technologies
Roche Tissue InstrumentationRoche SolutionsLaboratory EquipmentReagentsPrimary Antibodies
Certifications & Qualifications
Specific Training and Certification
Industry Keywords
HistologyPharmaAcademiaResearchClinical Laboratory
About the role
Key responsibilities & impact- Act as the primary liaison and customer representative throughout implementation and future histology application support
- Plan and coordinate implementations and customer training
- Troubleshoot customer issues throughout the solution lifecycle
- Provide extensive on-site advisory customer support for Roche Tissue instrumentation
- Deliver tailored customer training on Roche solutions based on customer personnel, organizational structure, workflow, and equipment capabilities
- Advise on customer issues and drive efficiencies and optimization for customers and Roche
- Identify opportunities for new system consumables, including reagents, primary antibodies, biomarkers, and software, to increase sales revenue
- Independently analyze and resolve customer questions and problems, escalating only the most complex issues
- Adapt procedures, processes, tools, equipment, and techniques for complex requirements
- Maintain and continuously improve the quality system and achieve quality objectives
- Perform duties remotely and independently as part of a field-based national team
- Travel primarily throughout North Carolina, with expected out-of-state travel
Requirements
What you’ll need- Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory, or equivalent work experience
- 3+ years of experience implementing and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems
- Histotechnology experience highly preferred
- Experience with Pharma, Academia and research with Roche Discovery products
- Ability to learn and remain current on Roche solutions across various fields, including histology and discovery ultra
- Effective written and verbal communication skills
- Project management experience
- Strong customer consultative skills
- Advanced scientific knowledge
- Exceptional customer engagement and ability to foster strong customer relationships
- Specific training and certification required
- Regular and predictable attendance
- Willingness to travel throughout North Carolina and out of state
- Candidate should reside in Raleigh or Charlotte, North Carolina
Benefits
Comp & perks- Discretionary annual bonus may be available based on individual and Company performance
- Benefits detailed at the link provided below
- Employee development opportunities
- Work environment valuing respect and empowerment