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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical repair and installation of Roche products, with a strong focus on customer service and satisfaction. Possesses advanced knowledge of electronics, electro-mechanical systems, and information technology, along with the ability to diagnose and resolve complex technical issues.
Highest-signal resume keywords
Technical Repair and InstallationCustomer Relationship ManagementElectronics and Electro-Mechanical SystemsPreventative MaintenanceTechnical Support and Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical RepairInstallationMechanical Systems RepairSoftware TroubleshootingNetworkingElectronics KnowledgeInformation TechnologyBasic ChemistryDocumentationQuality Improvement
Soft Skills
Customer ServiceCommunicationProblem SolvingTeam CollaborationAdaptability
Certifications & Qualifications
Technical Training Certification
Industry Keywords
Field-Based RoleLaboratory ServicePreventative MaintenanceTechnical SupportRoche Products
About the role
Key responsibilities & impact- Travel and showcase expertise in technical repair and installation for Roche assigned product lines
- Provide service to laboratory customers in the assigned territory
- Perform routine technical support, on-site service, repair, and installation of Roche products
- Serve as a customer contact for technical and service-related issues
- Perform preventative maintenance
- Diagnose and resolve mechanical, hardware, software, and system failures
- Document all activities
- Contribute to quality improvement
- Maximize customer satisfaction
- Travel daily in a field-based role, with up to 10% overnight travel
Requirements
What you’ll need- High school diploma and 2 years of technical school or equivalent military training or work experience
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking; alternatively, a Bachelor's degree in a relevant field with 1–2 years of progressive experience
- Successful completion of training or certification as defined by RD Services Leadership and policy
- Ability to travel, including overnight travel
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry
- Ability to serve as an internal technical resource and provide support after hours and on weekends/holidays
- Ability to maintain strong customer relationships
- Residence in Rochester, New York, or within a 40-mile radius
- Relocation benefits are not available
Benefits
Comp & perks- Discretionary annual bonus may be available based on individual and Company performance
- Benefits detailed at the provided link