Field Service Installation Representative – Mass Spectrometry

Roche

. Perform site pre-inspections, physical installation, assembly, line leveling, and initial setup of cobas i601 mass spectrometry systems and automated liquid-handling front-ends across national customer sites .

Posted 9/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $55,900 - $103,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing and servicing complex laboratory systems, including mass spectrometry and chromatography, while effectively resolving mechanical and electronic issues. Strong customer service and communication skills are essential for successful collaboration with field specialists and customer training.

Highest-signal resume keywords

Mass Spectrometry InstallationChromatography Systems ServicingElectro-Mechanical Hardware RepairFluidic Systems KnowledgeCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mass SpectrometryChromatographyElectro-Mechanical SystemsFluidicsVacuum SystemsNetwork InterfacesSoftware DriversPrecision Measurement ToolsVacuum Leak DetectionGas Flow Measurement

Soft Skills

Effective CommunicationOrganizationTime Management

Industry Keywords

Analytical ChemistryClinical DiagnosticsLaboratory SystemsHigh-Throughput SystemsPneumatic SystemsGas DynamicsTechnical Service BulletinsEngineering Modifications

Tech Stack

Tools & technologies

AssemblySaltStack

About the role

Key responsibilities & impact

Perform site pre-inspections, physical installation, assembly, line leveling, and initial setup of cobas i601 mass spectrometry systems and automated liquid-handling front-ends across national customer sites
Install and verify ultra-high vacuum pumps, atmospheric pressure ionization interface modules, nitrogen and carrier gas supply lines, exhaust systems, and HPLC/UHPLC fluidic connections
Install instrument connectivity solutions, network interfaces, and software drivers for total cobas i601 platform integration
Perform initial physical alignments, basic vacuum leak checks, fluidic pressure testing, and mandatory technical service bulletins and engineering modifications
Identify, analyze, and resolve mechanical, fluidic, gas-line, electronic, and IT connectivity issues
Partner with local Field Engineering Specialists and Field Applications Specialists to hand over validated systems for assay implementation and user training
Travel nationally to customer laboratories across the United States

Requirements

What you’ll need

High school diploma and 2 years of technical school or equivalent military training (OR equivalent work experience)
2 years of progressive experience repairing, servicing, or installing complex electro-mechanical hardware, analytical/diagnostic instrumentation, software, or networking/wireless systems (or equivalent military experience)
Experience or familiarity with complex laboratory fluidics, pneumatic/gas systems, or high-precision mechanical assemblies
Direct experience installing or servicing complex laboratory systems (LC-MS/MS, analytical chemistry equipment, or high-throughput clinical diagnostic instrumentation)
Preferred: 2+ years of direct experience installing, servicing, or maintaining mass spectrometry (LC-MS/MS), chromatography (HPLC/UHPLC), vacuum systems, or Roche clinical diagnostic analyzers
Preferred: Advanced knowledge of electronics, electro-mechanical systems, gas dynamics, ultra-high vacuum systems, and information technology
Preferred: Knowledge of basic chemistry, analytical chromatography, and clinical laboratory physical environments
Preferred: Strong mechanical aptitudes, including use of precision measurement tools, vacuum leak detectors, and gas flow meters
Preferred: Effective customer service, organization, time-management, and written/verbal communication skills
Must reside in Texas (San Antonio), California, New Jersey (North), Atlanta (Georgia), or Salt Lake (Utah)
100% travel based on customer needs and demands
Relocation benefits are not available

Benefits

Comp & perks

A discretionary annual bonus may be available based on individual and Company performance
Benefits detailed at the link provided below
Equal opportunity employment
Disability accommodation for the online application process