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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in laboratory workflow optimization and automation systems, particularly with Roche solutions and cobas 8100. Strong consultative skills and ability to build relationships with laboratory leadership while providing ongoing support and training.
Highest-signal resume keywords
Roche Automation SolutionsCobas 8100 SupportLaboratory Workflow OptimizationCustomer ConsultationImplementation Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Laboratory OperationsAutomation Software FunctionalityWorkflow AssessmentOperational EfficiencyMiddleware IntegrationField Applications SupportWorkflow ValidationTransition PlanningPost-Go-Live SupportTechnical Risk Escalation
Soft Skills
Strong Communication SkillsRelationship-Building SkillsCustomer EngagementCoaching and Mentoring
Certifications & Qualifications
Bachelor’s Degree in Medical TechnologyBachelor’s Degree in Information TechnologyBachelor’s Degree in Computer ScienceBachelor’s Degree in ChemistryBachelor’s Degree in BiologyBachelor’s Degree in Clinical Laboratory
Industry Keywords
Laboratory AutomationMedical DiagnosticsOperational Health AssessmentsWorkflow Best PracticesCross-Functional Team Coordination
About the role
Key responsibilities & impact- Serve as the primary regional workflow, application, and automation expert for Roche automation systems.
- Build trusted-advisor relationships with laboratory leadership.
- Provide consultative guidance on workflow, specimen flow, operational efficiency, middleware integration, and application utilization.
- Perform workflow assessments and recommend operational improvements.
- Lead customer workflow optimization activities following implementation.
- Support standardization of workflow best practices across assigned accounts.
- Own post-go-live workflow support following implementation and Hypercare.
- Provide ongoing consultation and primary support for standard cobas 8100 and non-complex RDA systems.
- Coordinate follow-up visits, workflow reviews, optimization activities, and operational health assessments.
- Partner with cross-functional teams to coordinate regional automation support activities.
- Maintain advanced knowledge of automation software functionality and route workflow, software, hardware, and infrastructure issues appropriately.
- Support implementation teams with planning, workflow validation, readiness assessments, customer education, and transition to long-term operational ownership.
- Resolve post-go-live workflow and application issues and escalate technical risks when necessary.
- Coach FAS personnel on automation workflow fundamentals and improve workflow and hardware coordination.
- Contribute to regional automation competency development through coaching and mentoring.
Requirements
What you’ll need- Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience.
- 3 years of experience implementing, and evaluating complex laboratory, IT products, medical diagnostic.
- Demonstrated experience supporting Roche automation solutions or equivalent platforms and laboratory operations.
- Experience supporting cobas 8100 and RDA solutions.
- Implementation, field applications, or field support experience.
- Strong understanding of laboratory workflow, automation operations, and customer consultation.
- Strong communication and relationship-building skills.
- Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships.
- Ideal candidate should reside in Phoenix or Austin/Dallas, preferably within 40 miles of a major airport.
- Ability to travel 50–75% across the Southwest region.
Benefits
Comp & perks- A company car is provided with this position.
- A discretionary annual bonus may be available based on individual and Company performance.
- Relocation benefits are not available for this job posting.
- Benefits detailed at the link provided below.