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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and communication skills while providing support for Information Solutions. Capable of troubleshooting technical issues and preparing structured reports and presentations for stakeholders.
Highest-signal resume keywords
Bachelor's Degree In Computer ScienceInformation Systems SupportTroubleshooting Customer IssuesIntermediate Proficiency In English Or SpanishAnalytical And Solution-Oriented Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Communication SkillsOrganizedAgile MindsetAbility To Work In Multidisciplinary Teams
Industry Keywords
Code Of ConductCustomer RequestsVisual ReportsExecutive PresentationsEthics And Compliance
About the role
Key responsibilities & impact- Provide supervised local support for Information Solutions
- Assist with troubleshooting customer issues and escalate cases to regional and global teams when necessary
- Work with Specialists and Coordinators to identify and resolve issues in Roche information systems
- Investigate technical issues by collecting, organizing, and analyzing data
- Document and develop a detailed understanding of customer requests
- Prepare reports, presentations, and verbal communications to share information in a structured manner with the team and stakeholders
- Support company initiatives related to a culture of ethics and compliance, acting in accordance with the Code of Conduct
Requirements
What you’ll need- Currently pursuing a bachelor’s degree in Computer Science, Information Systems, Software Engineering, Biomedical Sciences, or a related field
- Expected graduation by the end of 2028 or 2029
- Maintain enrollment at the educational institution throughout the internship
- Available to work 6 hours per day (30 hours per week), preferably from 9:00 a.m. to 4:00 p.m.
- Available to work in a hybrid model, with at least 3 days per week on-site
- Intermediate to advanced proficiency in English or Spanish
- Strong communication skills for interacting with various levels of the organization and with customers
- Analytical, agile, and solution-oriented mindset
- Comfortable working in multidisciplinary teams
- Organized, with the ability to independently manage daily activities
- Interest in or aptitude for creating visual reports and executive presentations (preferred)
Benefits
Comp & perks- Hybrid internship
- Relocation benefits are not available for this position
