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Roche

Medical Software Engineer – Complaint Handling

Roche

. Handle complex medical software complaints, safety issues, and product inquiries for on-premise, cloud, mobile, and app software products .

Posted 11/10/2026full-timeSant Cugat del Vallès • SpainJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing complex medical software complaints and safety issues while applying Roche internal quality processes. Proficient in reading and debugging complex source code, utilizing automation and data analytics to enhance case handling and product performance.

Highest-signal resume keywords
Software EngineeringComplex Source Code DebuggingAutomation SkillsData AnalyticsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Software EngineeringComplex Source Code DebuggingAutomation SkillsData AnalyticsCase Lifecycle ManagementInvestigation and DocumentationProblem ResolutionTechnical PresentationRegulatory ComplianceQuality Processes
Soft Skills
Independent WorkInfluencing and NegotiatingCollaborationCommunication Skills
Industry Keywords
Medical SoftwareCloud SoftwareMobile SoftwareApp SoftwareQuality AssuranceTechnical ProxyStakeholder CommunicationRegional Partnerships

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Handle complex medical software complaints, safety issues, and product inquiries for on-premise, cloud, mobile, and app software products
  • Independently manage the entire case lifecycle from creation and classification through investigation, documentation, escalation, and resolution
  • Collaborate with on-site troubleshooting teams and escalate unresolved cases to the development department
  • Read and understand complex source code to identify root causes of software malfunctions
  • Apply Roche internal quality processes and understand their regulatory background to justify decisions
  • Interface with Affiliates and Country Organizations and communicate essential quality-related information
  • Support initiatives that enhance regional partnerships
  • Use automation and data analytics to improve case handling and proactively monitor product performance data
  • Serve as a trusted technical proxy for the Principal Engineer when required

Requirements

What you’ll need
  • A degree in computer science or an IT related field.
  • 2+ years of proven track records of working in the area of Software engineering or IT support related functions
  • Strong IT skills, especially the ability to read and debug complex source code of different programming languages to understand the root cause of reported issues
  • Good ability to work independently even when faced with uncertainty.
  • Good ability to present technical work to stakeholders, influence and negotiate to push initiatives forwards
  • Strong communication skills in English (written and spoken)
  • Automation skills and experience with data analytics are a plus

Benefits

Comp & perks
  • Equal Opportunity Employer
  • Opportunities for personal and professional development through work in a transversal software environment
  • Engagement with cutting-edge technologies and diverse programming languages
  • Agile environment with valued innovative ideas and proposals