Patient Foundation Navigator, Southern Stars – Northeast Region

Roche

. Assist patients and providers in enrollment and evaluate patient eligibility across key criteria .

Posted 10/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,200 - $139,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare access principles, patient navigation, and complex specialty therapeutics, while applying critical thinking and empathetic communication to enhance patient experiences. Proven ability to manage competing priorities in a digital-first environment and achieve performance metrics.

Highest-signal resume keywords

Healthcare Access ExperienceCritical ThinkingEmpathetic CommunicationPatient NavigationBilingual in English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Eligibility EvaluationComplex Specialty Therapeutics ManagementOperational Metrics TrackingProblem-SolvingDecision-Making

Soft Skills

Attention to DetailAnalytical SkillsCustomer-Focused SupportEmpathyCommunication Skills

Tools & Technologies

Digital ToolsPatient Insights

Certifications & Qualifications

Bachelor's Degree or Equivalent Healthcare Experience

Industry Keywords

Patient Assistance ProgramHealthcare EcosystemInsurance CoveragePrior AuthorizationsFinancial Assistance Programs

About the role

Key responsibilities & impact

Assist patients and providers in enrollment and evaluate patient eligibility across key criteria
Coordinate delivery of product and partner with the PX delivery organization to resolve simple Patient Assistance Program cases
Serve as the primary point of contact for patients facing complex challenges, including navigation through diversion programs
Coordinate across patients, healthcare providers, specialty pharmacies, sites of care, payers, and internal teams to resolve barriers to care
Provide customer-focused support on escalations and exception-based cases, applying independent judgment within compliance guardrails
Address patient inquiries with critical thinking, provide education aligned to program design, and support patients through eligibility or product-related transitions
Utilize digital tools, patient insights, and key performance metrics to optimize outcomes
Screen for and report potentially reportable events, support product launches and line extensions, and leverage patient feedback to improve experiences
Achieve defined Genentech Patient Foundation performance metrics while maintaining program integrity and independence

Requirements

What you’ll need

Bachelor's degree or equivalent healthcare experience
3+ years of healthcare access experience with demonstrated ability to learn and apply healthcare access principles
Exceptional attention to detail, critical thinking, and analytical skills with proven ability to communicate effectively
Strong independent decision-making and problem-solving skills to find creative solutions in unexpected situations, often with no guiding SOPs or processes
High degree of empathy with a passion for supporting patients navigating access to medicines; consumer and patient-service orientation
Demonstrated ability to work in a digital-first environment and manage competing priorities under pressure
Prior experience managing complex specialty therapeutics (oncology, rare disease, or biologics) in patient services, access, or hub environments
Proven track record applying critical thinking and empathetic communication to resolve high-friction patient access scenarios
Familiarity with tracking and driving key operational metrics such as Patient Satisfaction Scores
Experience navigating healthcare ecosystems including insurance coverage, prior authorizations, specialty pharmacy, and financial assistance programs
Bilingual in English / Fluent in Spanish (preferred)

Benefits

Comp & perks

A discretionary annual bonus may be available based on individual and Company performance
Benefits detailed at the link provided below