Payroll, Time & Benefits Subject Matter Expert

Roche

. Coordinate complex People & Culture/payroll, time, and benefits requests .

Posted 11/4/2026full-timePetaling Jaya • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Pay Time Benefits processes within a Shared Services environment, ensuring regulatory compliance and effective service delivery. Proficient in managing stakeholder relationships and delivering training while navigating complex HR data structures.

Highest-signal resume keywords

Pay Time Benefits ExpertiseWorkday or SAP KnowledgeHR Shared Services ExperienceFluent in EnglishCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pay Time BenefitsHR Data Structure NavigationEnd-to-End HR ProcessesRegulatory ComplianceData Quality Management

Soft Skills

Customer ServiceSolution-Oriented MindsetAbility to Work IndependentlyAdaptability in Fast-Paced EnvironmentsStakeholder Relationship Management

Tools & Technologies

WorkdaySAPGoogle Suite

Certifications & Qualifications

University Degree in HR Preferred

Industry Keywords

Shared Service Center ProcessesMatrix Organization ExperienceTraining and DevelopmentProcess InnovationAudit Readiness

About the role

Key responsibilities & impact

Coordinate complex People & Culture/payroll, time, and benefits requests
Serve as internal and external escalation point for PTB Specialists and colleagues
Provide customer service, inquiry resolution, request management, and troubleshooting for end-to-end customer experience
Execute system data maintenance and business process activities for payroll, time, and benefits
Act as Single Point of Contact for Tier 2 internal escalations and support Tier 3 escalations to IT/P&C
Ensure consistent and reliable service delivery, KPIs, SLAs, regulatory compliance, audit readiness, and end-to-end resolution ownership
Manage service quality expectations, customer concerns, stakeholder relationships, and communications
Interpret government policy into implementation plans for local benefits topics
Advise and train stakeholders on systems, tools, and processes
Deliver training, including new-hire orientation process/system training
Identify training needs and propose training activities
Ensure data quality through regular checks and corrective actions
Maintain current training materials, SWIs, SOPs, process, and systems documentation
Participate in or lead projects, system testing, process innovation, and continuous improvement initiatives
Collaborate with vendors on system design and testing where applicable
Work with Operations Teams, BPAs, CoE, IT, global PTB chapters, and regional/global colleagues
Drive global consistency and effective People Support Solutions services across functions and geographies

Requirements

What you’ll need

5+ years of related experience in Pay Time Benefits Subject Matter Expert experience in a HR Shared Services Environment
Deep knowledge of pay time benefits, especially tax and social insurance
University degree, HR preferred
Solid understanding of Shared Service Center processes and environment
Ability to navigate complex HR data structure
Experience with end-to-end HR pay, time, and benefits processes
Strong knowledge of Workday or SAP and its business processes
Experience handling standard IT applications, preferably Google Suite
Business acumen and understanding of servicing impact
Fluent in English required; additional regional languages may include German, French, Italian, Spanish, Portuguese, Hungarian, or Chinese
Critical thinking and solution-oriented mindset
Proven ability to deliver in a matrix organization
Ability to work independently in a fast-paced environment and handle multiple competing priorities
Ability to thrive in an ambiguous and multicultural environment across borders
Experience working in a matrix organization across geographies and divisions
Ability to work in a fast-paced and changing environment