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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting complex analytical issues and providing remote assay performance support within the diagnostic industry. Proficient in delivering technical training and managing customer inquiries while ensuring compliance with Quality System regulations.
Highest-signal resume keywords
Biomedical Science DegreeClinical Chemistry ExpertiseImmunology KnowledgeTroubleshooting SkillsFluency in Danish and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Assay Performance SupportAnalytical TroubleshootingTechnical Training DeliveryComplaint ManagementPerformance Metric Tracking
Soft Skills
Ability to Work Under PressureMulticultural CollaborationKnowledge Sharing
Industry Keywords
Diagnostic IndustryClinical Laboratory EnvironmentQuality System RegulationsCustomer SatisfactionInstrument Demonstrations
About the role
Key responsibilities & impact- Provide remote assay performance support for the Serum Work Area portfolio of instruments and solutions
- Troubleshoot complex analytical and system issues remotely
- Deliver product and technical training for customers and internal colleagues
- Manage and document customer inquiries and complaints in accordance with corporate Quality System regulations
- Collaborate with Field Teams and Sales Managers to improve customer satisfaction and retention
- Participate in complaint reviews, trend analyses, and performance metric tracking
- Support commercial teams during tender processes with instrument demonstrations and technical responses
- Attend initial and periodic training at European and other designated locations
Requirements
What you’ll need- Degree in Biomedical Science or an equivalent scientific field
- Practical experience within a diagnostic industry or clinical hospital laboratory environment
- Strong focus on Clinical Chemistry or Immunology
- Troubleshooting mindset and ability to approach complex laboratory problems methodically
- Ability to work under pressure
- Ability to exceed expectations, share knowledge, and work effectively in a multicultural environment
- Fully fluent in written and spoken Danish and English
Benefits
Comp & perks- Remote support role based in Denmark, ideally close to the Roche Diagnostics Copenhagen office
- Alternatively, office-based role in Burgess Hill, UK, with expectation of being within a 1-hour commute and in the office the majority of the time
- Initial intensive introduction training for the first six months
- Training at European training centers
- Periodic training on customer support operations and product offerings at various locations
- Flexible working environment
- Equal opportunity employer