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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing technical installation and maintenance support within the diagnostics industry, while effectively leading teams to achieve financial goals and quality objectives. Proficient in troubleshooting and repairing products, with strong leadership and communication skills to enhance customer service and operational efficiency.
Highest-signal resume keywords
Bachelor's Degree in Medical Technology3 Years Experience in Clinical Laboratory1 Year Management ExperienceEffective Communication SkillsAbility to Travel Up to 50%
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Installation SupportTroubleshootingRepairing ProductsProcess ImprovementQuality System Maintenance
Soft Skills
Leadership SkillsCustomer Service SkillsTime Management SkillsMotivational Skills
Tools & Technologies
Roche Product LinesField Operations Management
Industry Keywords
Diagnostics IndustryClinical LaboratoryHealth Environment
Tech Stack
Tools & technologiesSaltStack
About the role
Key responsibilities & impact- Lead the team in delivering technical installation and maintenance support for existing, new, and potential customers
- Manage professional and support staff to maintain and grow the business, achieve financial goals, and meet group objectives
- Direct technical customer support through field engineers, technicians, and/or application specialists
- Diagnose, troubleshoot, and repair products and related components in the field
- Direct and implement tactical plans
- Supervise customer responses when standard procedures fail to isolate or fix problems
- Lead process improvement initiatives and maintain the quality system
- Achieve quality objectives through daily actions
- Assist the Director or senior leadership with overall field operations
- Establish and manage the department budget and assigned resources
- Select, develop, and evaluate employees, including hiring, training, performance management, and progressive disciplinary actions
Requirements
What you’ll need- Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory, or equivalent combination of education and experience
- 3 years of experience in a clinical laboratory, health environment or diagnostics industry
- 1 year of previous management or supervisory experience, or demonstrated leadership skills
- Experience working in or with the Roche Support Network preferred
- Ability to learn Roche product lines, equipment, products and/or systems
- Effective written/verbal communication skills
- Effective customer service skills
- Effective leadership and motivational skills
- Effective time management skills
- Must reside or be willing to relocate within 50 miles of Salt Lake City or Denver
- Ability to travel up to 50%, including overnight travel
Benefits
Comp & perks- Relocation benefits are available
- Discretionary annual bonus may be available based on individual and Company performance
- Benefits detailed at the provided link
- Development opportunities supporting long-term career growth