Field Service Engineer

Rochester Midland Corporation

. Provide in-depth advice on customer applications for optimal performance results .

Posted 10/13/2026full-timeSanta Ana • California • United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in water treatment fundamentals and mechanical installations, with a strong focus on customer service, technical training, and relationship management. Proficient in using diagnostic tools and CRM software to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

Bachelor's Degree In Chemistry, Engineering, Or Related FieldExpert Level Knowledge Of Food And Water Treatment FundamentalsProficient In Monitoring And Diagnostic ToolsCRM Software ProficiencyExcellent Presentation And Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Water TreatmentMechanical InstallationEquipment CalibrationCustomer Technical TrainingAnalytical Problem SolvingSafety TrainingInventory ManagementPerformance ReportingCooling Systems KnowledgeWastewater Treatment Knowledge

Soft Skills

TeamworkTime ManagementDetail OrientedAutonomous Work AbilityTransparency In Communication

Tools & Technologies

MS Office ToolsCRM SoftwareMonitoring ToolsDiagnostic Tools

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Customer ServiceSales SupportSafety ProceduresPerformance KPIsChemical Feed Systems

About the role

Key responsibilities & impact

Provide in-depth advice on customer applications for optimal performance results
Perform consultative support for new installations and equipment calibrations, including remote monitoring and feeding technology
Service mechanical installations and ensure performance and reliability of pumps, piping, chemical feed systems, storage tanks, and other connected systems
Maintain and develop relationships with customers and key stakeholders alongside the sales account manager
Deliver customer technical training as required
Identify new business opportunities and transfer sales leads to sales teams
Prepare comprehensive customer service reports according to RMC policies using RMC tools
Maintain Company-owned equipment, including tools, instruments, safety equipment, and vehicle
Complete administrative requirements, including basic skills and safety training courses
Manage inventory and supplies required at customer sites
Deliver service KPIs, including safety, productivity, and customer satisfaction
Secure conditions for safe operations according to RMC and customer policies and procedures
Perform similar or related duties as needed

Requirements

What you’ll need

Bachelor’s degree in chemistry, engineering, or related field required
Valid driver’s license
Minimum of 5 years of maintenance and water treatment related experience required
Expert level knowledge of food and water treatment fundamentals, practices, and terminology
Excellent presentation, verbal, and written communication skills
Deep knowledge base in cooling, boiler, wastewater and food sanitation
Proficient in the use of monitoring and diagnostic tools
Able to build professional customer presentations using MS Office tools
CRM software proficiency
Analytical problem solving
Planning, priority setting, and time management
Ability to work autonomously
Ability to succeed in a fast-paced environment
Quality and detail oriented
Teamwork and transparency in communication
Ability to sit or stand for extended periods of time
Capability to move up to 60 lbs. by hand and 300 lbs. with use of a hand truck
Ability to climb stairs and ladders
Visual acuity necessary to utilize computers and electronic devices
Extra hours and some travel may be required