Rochester Midland Corporation

Field Engineer

• Provide in-depth advice on customer applications for optimal performance results
• Perform consultative support for new installations and equipment calibrations, including remote monitoring and feeding technology
• Service mechanical installations and ensure performance and reliability of pumps, piping, chemical feed systems, storage tanks, and other connected systems
• Maintain and develop relationships with customers and key stakeholders alongside the sales account manager
• Deliver customer technical training as required
• Identify new business opportunities and transfer sales leads to sales teams
• Prepare comprehensive customer service reports according to RMC policies using RMC tools
• Maintain Company-owned equipment, including tools, instruments, safety equipment, and vehicle
• Complete administrative requirements, including basic skills and safety training courses
• Manage inventory and supplies required at customer sites
• Deliver service KPIs, including safety, productivity, and customer satisfaction
• Secure conditions for safe operations according to RMC and customer policies and procedures
• Perform similar or related duties as needed

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