Access Associate

Rochester Regional Health

. Manage incoming calls while providing necessary information .

Posted 9/21/2026full-timeRochester • New York • United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and communication skills while managing patient interactions, scheduling appointments, and verifying insurance eligibility. Proficient in data accuracy and regulatory compliance within a healthcare setting.

Highest-signal resume keywords

Customer Service ExperienceInsurance VerificationAppointment SchedulingData AccuracyIntermediate Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance Eligibility VerificationPatient RegistrationData EntryCharge ReviewPayment Processing

Soft Skills

Excellent Communication SkillsInterpersonal SkillsFlexibility

Tools & Technologies

Care Connect

Industry Keywords

HealthcarePatient InteractionFinancial AssistanceRegulatory ComplianceCo-Payment Collection

About the role

Key responsibilities & impact

Manage incoming calls while providing necessary information
Greet patients and/or their representatives and provide direction as needed
Schedule and/or preschedule patient appointments
Interview patients and/or representatives, collect required information, obtain signatures, and complete registration
Identify services without a payment source and communicate financial assistance and/or payment arrangements
Verify insurance eligibility and coverage and obtain precertifications/authorizations when applicable
Collect and process co-payments, deductibles, and other payments; provide cost estimates when applicable
Review charges in charge review WQs for completeness and accuracy
Ensure accuracy of collected data while meeting regulatory and departmental policy requirements
Communicate with payers, physician offices, other departments, patients, and representatives
Set up new patient records via Care Connect
Interpret on occasion if qualified
Perform other duties as assigned
RGMG-only requirement: flexibility and transportation to other medical group or affiliated locations

Requirements

What you’ll need

2 year degree or equivalent combination of education and work experience preferred
Intermediate computer skills
Excellent customer service and communication skills
Associate degree preferred
One year of customer service experience preferred
No required licensure or certification
Sedentary, primarily office-based work requiring prolonged sitting and minimal lifting
May require TB screening or a valid driver’s license for some roles