Rochester Regional Health

Associate

• Greet patients and provide direction as needed
• Perform patient check-in and check-out procedures
• Schedule patient appointments
• Manage incoming calls and provide necessary information
• Complete patient registration according to departmental policy
• Verify insurance eligibility and coverage
• Obtain precertification/authorization when applicable
• Collect and process payments when applicable

Access Associate, Full-time, Days

Per Diem

• Serve as a core member of the interdisciplinary care team for pediatric palliative care patients and families in home and community settings
• Develop and deliver child life support addressing developmental, emotional, and psychosocial needs
• Assess developmental and psychosocial needs and coping styles of children and siblings
• Develop, implement, and evaluate child life service plans
• Provide medical play, expressive techniques, education, procedural support, developmental support, and psychosocial interventions
• Promote safe and nurturing environments in homes, schools, and community settings
• Provide developmentally appropriate diagnostic teaching and caregiver education
• Facilitate expressive and therapeutic play, grief, bereavement, memory-making, and legacy work
• Advocate for children and families and communicate their goals to the care team
• Plan age-appropriate programming supporting peer support and reducing isolation
• Document communications and interventions
• Participate in Interdisciplinary Group meetings
• Meet department productivity standards
• Collaborate with facility-based child life staff to promote consistent care
• Maintain privacy, integrity, attendance, and compliance with organizational policies
• Perform other functions as assigned by management

Child Life Specialist I - HC, Per Diem

General

• Serve as a core member of the interdisciplinary care team for pediatric palliative care patients and families in home and community settings
• Develop and deliver child life support addressing developmental, emotional, and psychosocial needs of children, teens, and siblings
• Assess developmental and psychosocial needs and coping styles with parents/caregivers
• Develop, implement, and evaluate plans of care using medical play, expressive techniques, education, procedural support, and developmental and psychosocial interventions
• Promote safe and nurturing environments in homes, schools, and community settings
• Provide developmentally appropriate diagnostic teaching and education to caregivers
• Facilitate expressive and therapeutic play, grief and bereavement interventions, memory making, and legacy work
• Advocate for children and families and communicate their wishes and goals to the care team
• Plan age-appropriate programming for peer support and reduced isolation
• Document communications and interventions
• Participate in Interdisciplinary Group meetings and meet department productivity standards
• Collaborate with facility child life staff to promote consistent care
• Maintain privacy, uphold organizational values and code of conduct, and perform other assigned functions

Child Life Specialist I – HC

• Assist radiologists with imaging procedures to ensure diagnostic quality and patient comfort and safety
• Perform radiography of patients in all assigned areas
• Provide timely and proper patient service during unsupervised shifts
• Document exams and related procedures using RIS/PACS and patient charts as necessary
• Clean, restock, and prepare rooms daily
• Attend hospital and departmental meetings and in-services
• Practice excellent customer service behaviors
• Provide on-call coverage for the Diagnostic Section of Radiology
• Perform other assigned duties

Radiology Technologist

• Execute courier route assignments while driving a company vehicle and maintaining specimen integrity in conjunction with NYS Health Department Regulations
• Expedite pick-up and delivery of priority specimens
• Communicate regularly with Logistics Dispatch via Bluetooth mobile phone in the vehicle
• Operate the company vehicle in compliance with federal, state and highway regulations
• Independently use sound judgment and problem-solving skills for client issues
• Follow company policies and procedures and respect patient confidentiality
• Document pick-up and delivery details on route sheets and notify the Logistics Coordinator of equipment maintenance requirements
• Perform departmental procedures in compliance with corporate, state, federal, OSHA and customer specifications
• Maintain online Mandatory Education Requirements
• Assist with training new hires
• Assist with route development and identify efficiency opportunities
• Provide backup coverage as needed
• Perform additional duties as assigned

Lab Courier – Logistics, Part-Time

Compliance

• Conduct Corporate Compliance audits, investigations, and training throughout all affiliates
• Guide system administration and RGHS management on compliance with laws, regulations, and contract obligations
• Serve as subject matter expert for building and optimizing the EMR, including clinical documentation, workflows, and revenue-cycle impacts
• Manage projects independently, prepare governmental disclosures, and facilitate external regulatory audits
• Coordinate and conduct audits covering revenue cycle, financial statements, payments, attestations, grants, employees, contractors, and payment agreements
• Interview staff to identify causes of compliance issues
• Collaborate with healthcare professionals to discuss findings and provide compliance education
• Develop audit reports and present findings to the Compliance Director, RGHS Administration, and management
• Develop corrective action plans and assist with implementation
• Perform follow-up audits to verify monitoring effectiveness
• Analyze government and professional-association studies for risk and opportunity
• Identify compliance benchmarks and perform risk assessments
• Monitor regulation changes affecting departments
• Research and assist with approvals for new business growth
• Support margin-improvement initiatives while ensuring compliance
• Design and implement training on Fraud, Waste and Abuse, revenue-cycle documentation, coding, charging, billing, and denial appeals
• Perform and manage internal investigations into non-compliance, fraud, waste, and abuse
• Facilitate corrective action and monitor affected departments
• Facilitate and manage external investigations by OIG, DOJ, OMIG, FBI, Medicare, and third-party payer fraud units

Compliance Coordinator

Nurse

• Provide nursing care for patients at Rochester Regional Health Urgent/Immediate Care centers
• Perform initial and ongoing patient assessments using physical, psychological, educational, and risk-screen data
• Exercise clinical judgment in responding to priority patient needs
• Communicate and document patient assessments with the interdisciplinary team
• Develop and document individualized plans of care, treatment, and services
• Deliver care, treatment, and services in collaboration with the interdisciplinary health team
• Maintain appropriate nurse-patient relationships
• Follow organizational policies, procedures, and protocols for safety, medication administration, and documentation
• Initiate and document patient and family education plans using the teach-back method
• Evaluate and document patient responses to care and revise plans of care as needed
• Lead care delivery through communication, collaboration, and leadership
• Delegate responsibilities to assigned nurses and ancillary staff
• Participate in unit-level problem-solving and performance improvement activities
• Complete clinical research utilization documentation using a recent U.S.-based research article
• Provide training and precepting for new team members
• Demonstrate evidence-based practice and identify performance improvement opportunities
• Maintain compliance with continuing education, mandatory in-services, health screens, and BLS certification

Registered Nurse, Urgent Care

Analyst

• Serve as the primary escalation point for complex technical issues and system errors
• Provide day-to-day technical support to EHR end-users
• Guide junior analysts and build team capability
• Lead routine maintenance, software updates, patches, and upgrades
• Coordinate testing and validation for system changes and enhancements
• Participate in on-call rotations and lead after-hours coverage for complex issues
• Lead EHR system optimization efforts and conduct workflow assessments
• Develop optimization requests through governance and change management channels
• Apply cross-application integration knowledge to ensure cohesive system performance
• Own work streams within EHR implementations, upgrades, and initiatives
• Coordinate tasks, track progress, and communicate project status
• Manage EHR vendor support requests and evaluate release notes
• Coordinate with IT, clinicians, administrators, and vendors
• Maintain system configuration, process, and procedure documentation
• Establish knowledge-sharing practices
• Train and mentor junior analysts and end-users
• Handle PHI in accordance with HIPAA and organizational privacy and security policies
• Complete compliance training and model information security best practices

Senior EHR Analyst

• Perform initial and ongoing patient assessments using physical, psychological, educational, and risk-screen data
• Exercise clinical judgment in responding to priority patient needs
• Communicate and document patient assessments with the interdisciplinary team
• Develop and document individualized plans of care, treatment, and services
• Provide care, treatment, and services in collaboration with the interdisciplinary health team
• Maintain appropriate nurse-patient relationships and comply with safety, medication administration, and documentation protocols
• Initiate and document patient and family education using the teach-back method
• Evaluate and document patient responses to care and revise plans accordingly
• Lead care delivery through communication, collaboration, and leadership
• Delegate responsibilities to nurses and ancillary staff, train or precept new team members, and participate in problem-solving
• Identify performance improvement opportunities and participate in evidence-based practice
• Complete a clinical research utilization form using a recent United States research article
• Complete continuing education, mandatory in-services, health screens, and maintain BLS certification

Registered Nurse – Part-Time, Comms Center – Central Triage

• Provides proactive case coordination and patient navigation, including triage, utilization management, algorithm management, and resource management
• Organizes services across the continuum from pre-registration through discharge to support optimal outcomes, continuity, quality of care, cost reduction, and patient satisfaction
• Reviews medical records with referring providers and applies utilization review criteria to assess admission, continued stay, and level of care
• Interviews patients and families regarding social, emotional, and financial factors affecting health status
• Responds to referrals and collaborates with patients, families, physicians, hospital staff, and community agencies
• Develops post-hospital plans, initiates referrals, and coordinates continuing care and resource support
• Identifies utilization problems, monitors clinical pathways and variances, and communicates with physicians and Physician Advisors
• Maintains current information on community resources, third-party payors, managed care rules, regulations, and procedures
• Maintains timely medical records, logs, computer entries, statistics, worksheets, and patient documentation
• Communicates with physicians and coders and identifies case mix issues
• Provides consultation and education to medical and hospital staff regarding case management, resource management, discharge planning, and complex medical/legal issues
• Assists in developing new services and policies aligned with patient needs and the strategic plan
• Refers potential quality problems to appropriate administrative, medical, quality, risk management, infection control, and hospital departments
• Consults with clinical social workers regarding complex psychosocial and financial needs
• Collects quality indicators and clinical pathway variance data and participates in improvement teams
• Develops and maintains relationships with physicians, center leadership, hospital staff, coworkers, and internal stakeholders
• Provides culturally sensitive services responsive to patient and family beliefs, attitudes, language, and behaviors
• Ensures adherence to Unity processes, procedures, and standards

Nurse Navigator – Palliative Care

Physician

• Deliver life-saving emergency medical care as the first line of hope
• Work across five diverse emergency departments with annual volumes of 21,500 to 125,000 patients and 8 to 72 beds
• Practice with cutting-edge technology and streamlined systems
• Collaborate with specialists and advanced practitioners in team-based patient care
• Lead quality improvement initiatives
• Develop trauma protocols
• Mentor future emergency physicians
• Treat patients and colleagues with dignity and respect

Emergency Medicine Physician

• Greet patients and their families as the first point of contact
• Perform patient check-in and check-out procedures
• Process and collect payments
• Manage incoming calls and provide necessary information
• Provide direction to patients
• Schedule patient appointments
• Complete patient registration according to departmental policy
• Verify insurance eligibility and coverage
• Obtain precertification or authorization when applicable

Access Associate

Project Manager

• Liaise with ACM Global Central Laboratory clients as the laboratory representative for clinical trials
• Liaise internally to ensure trials follow the Global Laboratory Specification Document
• Manage assigned clinical trials from setup through maintenance and study closeout
• Serve as the client's primary point of contact
• Manage 10 to 25 protocols after the training period
• Review clinical protocols and assist with protocol setup
• Develop Global Laboratory Specification Documents, Investigator Manuals, and protocol-specific Global Work Practice Instructions
• Participate in and document clinical trial quality audits and inspections
• Evaluate and communicate monthly project metrics and review project budgets
• Conduct investigator training sessions by telephone or at investigator meetings
• Travel to client events and ACM international locations
• Ensure client goals and timelines are met; troubleshoot and resolve problems
• Perform assigned on-call coverage duties
• Manage regulatory study documentation, including collection, maintenance, and archiving
• Develop protocol-specific procedures as needed
• Follow applicable company policies, procedures, and regulatory requirements

Clinical Trials Project Manager

• Serve as the primary technical escalation resource for complex EHR system issues, errors, and configuration.
• Develop and coordinate issue resolution plans for high-impact or cross-team problems.
• Oversee routine maintenance, software updates, patches, and upgrades.
• Coordinate and lead testing and validation for system changes, enhancements, and upgrades.
• Participate in on-call rotations for complex or escalated after-hours issues.
• Lead EHR system optimization and advanced workflow assessments.
• Advance optimization and enhancement requests through governance and change management channels.
• Apply cross-application integration knowledge to ensure cohesive system performance.
• Contribute technical expertise to strategic planning, roadmap, and technology decisions.
• Coordinate team work on EHR projects, upgrades, and initiatives; track tasks, maintain issue logs, facilitate meetings, and communicate status.
• Perform light project management, including maintaining project plans and coordinating stakeholder timelines.
• Manage EHR vendor relationships, support requests, release-note impact evaluations, and user group participation.
• Collaborate with IT, clinicians, administrators, and vendors.
• Maintain documentation of complex configurations, processes, and build decisions.
• Support knowledge sharing, onboarding, informal training, and skill-building.
• Mentor analysts and provide guidance on complex issues and best practices.
• Handle protected health information in compliance with HIPAA and organizational policies.

Lead EHR Application Analyst

• Manage incoming calls while providing necessary information
• Greet patients and/or their representatives and provide direction as needed
• Schedule and/or preschedule patient appointments
• Interview patients and/or representatives, collect required information, obtain signatures, and complete registration
• Identify services without a payment source and communicate financial assistance and/or payment arrangements
• Verify insurance eligibility and coverage and obtain precertifications/authorizations when applicable
• Collect and process co-payments, deductibles, and other payments; provide cost estimates when applicable
• Review charges in charge review WQs for completeness and accuracy
• Ensure accuracy of collected data while meeting regulatory and departmental policy requirements
• Communicate with payers, physician offices, other departments, patients, and representatives
• Set up new patient records via Care Connect
• Interpret on occasion if qualified
• Perform other duties as assigned
• RGMG-only requirement: flexibility and transportation to other medical group or affiliated locations