Access Associate

Rochester Regional Health

. Manage incoming calls while providing necessary information .

Posted 10/26/2026full-timeRochester • New York • United StatesJuniorMid-Level💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while managing patient interactions, scheduling appointments, and verifying insurance eligibility. Proficient in handling registration processes and payment collections in accordance with departmental policies.

Highest-signal resume keywords

Customer Service SkillsCommunication SkillsInsurance VerificationAppointment SchedulingIntermediate Computer Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationPayment ProcessingInsurance Eligibility VerificationPrecertification/AuthorizationAppointment Management

Soft Skills

Excellent CommunicationInterpersonal Skills

Certifications & Qualifications

Valid Driver's License

Industry Keywords

HealthcarePatient CareDepartmental Policy

About the role

Key responsibilities & impact

Manage incoming calls while providing necessary information
Greet patients, provide direction as needed, and schedule patient appointments
Complete the registration process for patients according to departmental policy
Verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
Collect and process payments when applicable

Requirements

What you’ll need

2 year degree or equivalent combination of education and work experience preferred
Intermediate computer skills
Excellent customer service and communication skills
Some roles may require flexible hours, TB screening, or a valid driver’s license