Access Associate, Full-time, Days

Rochester Regional Health

. Greet patients and provide direction as needed .

Posted 10/2/2026full-timeRochester • New York • United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and communication skills while efficiently managing patient check-in and check-out procedures, scheduling appointments, and verifying insurance eligibility. Proficient in handling patient registration and payment processing in accordance with departmental policies.

Highest-signal resume keywords

Patient Check-In ProceduresPatient Check-Out ProceduresInsurance VerificationCustomer Service SkillsIntermediate Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingPayment ProcessingPrecertification/Authorization

Soft Skills

Communication Skills

Certifications & Qualifications

2-Year Degree or Equivalent Experience

About the role

Key responsibilities & impact

Greet patients and provide direction as needed
Perform patient check-in and check-out procedures
Schedule patient appointments
Manage incoming calls and provide necessary information
Complete patient registration according to departmental policy
Verify insurance eligibility and coverage
Obtain precertification/authorization when applicable
Collect and process payments when applicable

Requirements

What you’ll need

Intermediate computer skills
Excellent customer service and communication skills
2-year degree or equivalent combination of education and work experience preferred