Appointment Coordinator

Rochester Regional Health

. Provide courteous, attentive and prompt service to patients, providers, payers, and colleagues.

Posted 10/23/2026full-timeRochester • New York • United StatesMid-LevelSenior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a healthcare setting, utilizing EMR systems for patient communication and support. Proficient in medical terminology and capable of enrolling and activating patient portal accounts while ensuring compliance with policies and procedures.

Highest-signal resume keywords

Customer Service ExperienceEMR ProficiencyMedical Terminology KnowledgePatient Portal ManagementHealthcare Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

EMR UsagePatient RegistrationAppointment SchedulingUser Issue ResolutionMedical Terminology

Soft Skills

Courteous CommunicationCollaborationAttention to Detail

Certifications & Qualifications

Valid Driver's LicenseTB Screening

Industry Keywords

HealthcarePatient ExperienceInsurance TerminologyManaged Care

About the role

Key responsibilities & impact

Provide courteous, attentive and prompt service to patients, providers, payers, and colleagues.
Collaborate with departments and organizations to deliver an exceptional customer experience.
Use an EMR to schedule patient appointments, complete registrations, and respond to inquiries.
Enroll and activate patient portal accounts, answer questions, and resolve user issues.
Ensure work complies with all policies and procedures.
Interact with patients, providers, and payers throughout each patient’s healthcare experience.
Provide continual patient support in collaboration with physician offices and clinical departments.

Requirements

What you’ll need

Two (2) years customer service experience preferred, ideally in a health care setting.
Strong customer service skills and knowledge of medical terminology preferred.
Knowledge of terminology used by insurance/managed care health plans preferred.
Ability to use an EMR to communicate with patients, caregivers, physicians and the community.
Ability to enroll and activate patient portal accounts and resolve user issues.
Sedentary office-based work requiring prolonged sitting and computer, writing, and telephone use.
May require flexible hours, TB screening, or a valid driver’s license.