EHR Application Analyst

Rochester Regional Health

. Provide day-to-day technical support to EHR end-users, troubleshoot issues, answer questions, and resolve system errors .

Posted 10/23/2026full-timeRochester • New York • United StatesJuniorMid-Level💰 $65,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in EHR support, including troubleshooting, configuration, and implementation, while ensuring compliance with HIPAA regulations. Proficient in developing training materials and engaging with stakeholders to enhance healthcare workflows.

Highest-signal resume keywords

EHR SupportEpic CertificationsHealthcare WorkflowsMicrosoft 365 ProficiencyProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSystem ConfigurationSystem TestingWorkflow AnalysisSoftware UpdatesDocumentation ManagementEnd-User TrainingTroubleshootingSystem MaintenanceApplication Support

Soft Skills

Analytical SkillsOrganizational SkillsVerbal CommunicationTeam CollaborationCustomer Service

Tools & Technologies

Service Management SystemEHR SystemsProductivity Tools

Certifications & Qualifications

Epic Certifications

Industry Keywords

Healthcare Information SystemsClinical InformaticsHIPAA ComplianceProtected Health InformationData Privacy

About the role

Key responsibilities & impact

Provide day-to-day technical support to EHR end-users, troubleshoot issues, answer questions, and resolve system errors
Log, track, document, and manage support requests through the service management system
Escalate issues and engage appropriate resources when necessary
Perform software updates, patches, upgrades, and routine maintenance
Participate in on-call rotations for critical after-hours system issues
Test and validate system changes, enhancements, and upgrades
Support EHR implementation projects, system upgrades, and other initiatives
Configure and customize EHR systems for healthcare-provider workflows
Document build decisions and configuration changes
Participate in workflow discovery sessions and cross-functional project teams
Develop and deliver end-user training materials and sessions
Support go-live activations and provide at-the-elbow assistance
Engage with EHR vendor support, monitor release notes, and attend user group sessions
Maintain documentation of system configurations, user procedures, and support issues
Build productive relationships with clinical and operational stakeholders
Handle protected health information in compliance with HIPAA and organizational policies

Requirements

What you’ll need

0–2 years of experience in Information Technology, Healthcare Information Systems, Clinical Informatics, EHR Support, or a related role involving application support, system implementation, workflow analysis, system testing, configuration, training, or end-user support
Epic certifications required within six months of hire
Excellent analytical, organizational, and verbal communication skills
Ability to work independently and within teams
Ability to solve problems and respond effectively to customer needs
Working knowledge of healthcare workflows, terminology, and business processes
Proficiency in Microsoft 365 or equivalent productivity tools
Associate or bachelor's degree in Computer Science, healthcare, or a related field (preferred)
Ability to handle protected health information in accordance with HIPAA regulations and organizational data privacy and security policies
Ability to complete required compliance training and adhere to information security standards

Benefits

Comp & perks

Full-time, day-shift schedule, Monday to Friday, 8:00 am–4:30 pm
On-call rotation with after-hours support coverage
Epic certifications provided/required within six months of hire
Equal opportunity employment