EHR Application Analyst

Rochester Regional Health

. Provide day-to-day technical support to EHR end-users, troubleshoot issues, answer questions, and resolve system errors .

Posted 10/30/2026full-timeRemote • New York • United StatesJuniorMid-Level💰 $65,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in EHR support, including troubleshooting, configuration, and user training, while ensuring compliance with HIPAA regulations. Strong analytical and communication skills facilitate effective collaboration with clinical and operational stakeholders.

Highest-signal resume keywords

EHR SupportEpic CertificationsHealthcare WorkflowsMicrosoft 365 ProficiencyProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSystem ConfigurationWorkflow AnalysisSystem TestingApplication SupportSoftware UpdatesDocumentation ManagementEnd-User TrainingTroubleshootingSystem Implementation

Soft Skills

Analytical SkillsOrganizational SkillsVerbal CommunicationTeam CollaborationCustomer Service

Certifications & Qualifications

Epic Certifications

Industry Keywords

Healthcare Information SystemsClinical InformaticsProtected Health InformationHIPAA ComplianceService Management System

About the role

Key responsibilities & impact

Provide day-to-day technical support to EHR end-users, troubleshoot issues, answer questions, and resolve system errors
Log, track, document, and manage support requests in the service management system
Escalate issues and engage appropriate resources
Perform software updates, patches, upgrades, testing, and validation activities
Participate in on-call rotations for critical after-hours system issues
Support EHR implementation projects, system upgrades, and other initiatives
Configure and customize EHR systems for healthcare workflows and document build decisions and configuration changes
Participate in workflow discovery sessions and cross-functional project teams
Develop and deliver end-user training materials and sessions
Support go-live activations and provide at-the-elbow assistance during system transitions
Engage with EHR vendor support and monitor release notes and user group sessions
Maintain documentation of system configurations, user procedures, and support issues
Build relationships with clinical and operational stakeholders, including nurses, physicians, revenue cycle staff, health information management, and facility leadership
Handle PHI according to HIPAA and organizational privacy and security policies

Requirements

What you’ll need

0–2 years of experience in Information Technology, Healthcare Information Systems, Clinical Informatics, EHR Support, or a related role involving application support, system implementation, workflow analysis, system testing, configuration, training, or end-user support
Excellent analytical, organizational, and verbal communication skills
Ability to work independently and within teams
Ability to solve problems and respond effectively to customer needs
Working knowledge of healthcare workflows, terminology, and business processes
Proficiency in Microsoft 365 or equivalent productivity tools
Associate or bachelor's degree in Computer Science, healthcare, or a related field preferred
Epic certifications required within six months of hire
Ability to handle protected health information in accordance with HIPAA regulations and organizational data privacy and security policies
Ability to complete required compliance training and adhere to information security standards
Light physical requirements, including frequent standing or walking, minimal lifting typically under 20 lbs, workstation computer use, paperwork, and clear vision and hearing

Benefits

Comp & perks

Full-time day shift, Monday to Friday schedule (8 am–4:00 pm)
On-call rotation of one week on and six weeks off
Epic certifications required within six months of hire